Ramp Services Manager

2 months ago


Mississauga, Ontario, Canada Sunwing Full time
The Opportunity

At Sunwing Airlines, we are seeking a part-time contract Ramp/Passenger Services Supervisor to join our team in delivering exceptional customer experiences. As a Ramp/Passenger Services Supervisor, you will work in a fast-paced environment with minimal oversight, adapting your time and workflow to address pressing issues while maintaining excellent communication skills.

Key Responsibilities
  • Coach, mentor, and develop staff as required
  • Resolve customer complaints and answer questions regarding policies and procedures
  • Ensure customer service meets or exceeds corporate standards
  • Ensure standard SOPs are followed and safety protocols are adhered to at all times
  • Coordinate daily and weekly information to affected airport agencies and during IROPS
  • Coordinate ramp handling activities with all parties involved in compliance with the Ground Handling Manual
  • Ensure SMS compliance and evaluate operations to achieve safety and On Time Performance objectives
  • Support OCC in situations as requested/required
  • Collaborate with other Sunwing departments on corporate policy
  • Prepare and maintain records as required
  • Action no shows, go shows, and name changes within 24 hours of receipt
  • Communicate with customers directly where representation is not available
Requirements
  • At least 3 years of airport/airline/aviation-related experience
  • Strong customer service background
  • Ability to work well under pressure and adapt to changing operational situations
  • Previous aircraft/passenger services experience and/or acting assignments as a Customer Service Manager would be an asset
  • Knowledge of computer systems currently in use, including Word, EAS/Time Management, CRT operations relating to telecommunications and operational reports
  • Proven problem-solving skills within a team environment
  • Goal-oriented with a positive, creative approach to achieving objectives
  • Able to work rotating shifts, including evenings, weekends, statutory holidays, and overtime as operationally required
  • Flexibility to adapt and manage multiple assignments while working independently or as a team
  • Able to work closely with customers, inter-departmentally, retail travel agencies, and travel supplier partners
  • Leadership/People management skills
  • Possess the ability to obtain an Airport Restricted Area Pass/DA
What We Offer
  • Growth opportunities
  • Free parking
  • Open concept, collaborative workspace
  • Fresh café with delicious snacks and meals at a subsidized price
  • Opportunity to give back through our social responsibility initiatives


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