Ramp Services Manager
2 months ago
At Sunwing Airlines, we are seeking a part-time contract Ramp/Passenger Services Supervisor to join our team in delivering exceptional customer experiences. As a Ramp/Passenger Services Supervisor, you will work in a fast-paced environment with minimal oversight, adapting your time and workflow to address pressing issues while maintaining excellent communication skills.
Key Responsibilities- Coach, mentor, and develop staff as required
- Resolve customer complaints and answer questions regarding policies and procedures
- Ensure customer service meets or exceeds corporate standards
- Ensure standard SOPs are followed and safety protocols are adhered to at all times
- Coordinate daily and weekly information to affected airport agencies and during IROPS
- Coordinate ramp handling activities with all parties involved in compliance with the Ground Handling Manual
- Ensure SMS compliance and evaluate operations to achieve safety and On Time Performance objectives
- Support OCC in situations as requested/required
- Collaborate with other Sunwing departments on corporate policy
- Prepare and maintain records as required
- Action no shows, go shows, and name changes within 24 hours of receipt
- Communicate with customers directly where representation is not available
- At least 3 years of airport/airline/aviation-related experience
- Strong customer service background
- Ability to work well under pressure and adapt to changing operational situations
- Previous aircraft/passenger services experience and/or acting assignments as a Customer Service Manager would be an asset
- Knowledge of computer systems currently in use, including Word, EAS/Time Management, CRT operations relating to telecommunications and operational reports
- Proven problem-solving skills within a team environment
- Goal-oriented with a positive, creative approach to achieving objectives
- Able to work rotating shifts, including evenings, weekends, statutory holidays, and overtime as operationally required
- Flexibility to adapt and manage multiple assignments while working independently or as a team
- Able to work closely with customers, inter-departmentally, retail travel agencies, and travel supplier partners
- Leadership/People management skills
- Possess the ability to obtain an Airport Restricted Area Pass/DA
- Growth opportunities
- Free parking
- Open concept, collaborative workspace
- Fresh café with delicious snacks and meals at a subsidized price
- Opportunity to give back through our social responsibility initiatives
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Ramp Services Supervisor
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Mississauga, Ontario, Canada Sunwing Full timeThe Opportunity:Sunwing Airlines is seeking a part-time contract Ramp/Passenger Services Supervisor to join our team in making vacation dreams come true. As a Ramp/Passenger Services Supervisor, you will work in a fast-paced and rapidly changing environment with minimal oversight. Adapting your time and workflow to the most pressing issues at hand will be...
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Ramp Services Supervisor
1 month ago
Mississauga, Ontario, Canada Sunwing Full timeThe Opportunity:Sunwing Airlines is seeking a part-time contract Ramp/Passenger Services Supervisor to join our team in making vacation dreams come true. As a Ramp/Passenger Services Supervisor, you will work in a fast-paced and rapidly changing environment with minimal oversight. Adapting your time and workflow to the most pressing issues at hand will be...
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