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Administrative Care Coordinator
2 months ago
We are a leading provider of high-quality healthcare services, with a strong commitment to delivering comprehensive, efficient, and cost-effective care to our patients. Our team of dedicated professionals is passionate about healthcare and works closely with other service and clinical teams to provide outstanding patient and physician satisfaction, support, and retention.
Job SummaryWe are seeking an experienced Administrative Care Coordinator to join our team at KMH Cardiology Centres Inc. in Mississauga. The successful candidate will be responsible for facilitating timely and high-quality medical administrative care for patients attending our labs. This role will involve working closely with our Patient Care Coordinator team to provide outstanding patient and physician satisfaction, support, and retention.
Key Responsibilities- Utilize Tableau daily to manage workflow and facilitate KPI (Key Performance Indicator) attainment
- Ensure Bookings, Appointments, Tasks, and Upload Reports are completed in a timely manner within pre-defined KPIs for the team
- Act as a point of contact in building and developing relationships with new and existing patients, physician offices, and other healthcare facilities
- Optimize clinic capacity for in-house specialists
- Coordinate with external facilities to obtain results/reports and to schedule or reschedule appointments
- Communicate appointment details and reschedules
- Manage incoming third-party forms with the Finance team and physicians
- Complete and coordinate timely referrals, including new charts and booking shells
- Execute bookings for diagnostic tests and new consult referrals from physicians
- Foster a collegial and respectful team and office environment
- Maintain and update accurate patient records
- Completion of a certificate/diploma in medical office administration
- Medical office experience
- Cardiology/diagnostics practice and clinic experience is an asset
- Demonstrated high-quality patient-centered care
- Ability to work independently or with a team in a busy, fast-paced office environment
- Ability to establish priorities and achieve objectives with minimal supervision
- Strong verbal and written communication skills
- Good telephone manner and etiquette
- Strong knowledge of medical terminology
- Proficiency in technology, including MS Office and EMR systems experience
- Excellent time management and organization skills
- Possesses effective analytical and problem-solving skills
- Ability to deal with sensitive information with a high degree of privacy and diplomacy
- A competitive rate
- Comprehensive benefits
- Work Perks
- KMH Fit wellness initiatives
- The opportunity for growth