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Operations Specialist

3 months ago

Calgary, Alberta, Canada Northern Property REIT Full time

At Northern Property REIT, we are committed to enhancing the communities we serve through our dedicated team. As a prominent player in the property management sector, we oversee a diverse portfolio that includes residential units, commercial spaces, and executive accommodations.

We are currently seeking an Operations Coordinator to become a vital member of our Corporate - Operations team. Reporting directly to the Director of Customer Service, you will play a key role in facilitating the smooth operation of our property management offices while ensuring outstanding customer support.

Key Responsibilities:

  • Manage operational workflows by monitoring progress, analyzing reports, and addressing challenges.
  • Administer the National Renewals program efficiently.
  • Evaluate and scrutinize operational processes to pinpoint inefficiencies and propose enhancements.
  • Collaborate with various stakeholders to create and document standardized policies and procedures.
  • Implement and disseminate company policies related to operational functions.
  • Maintain comprehensive operations documentation, including core processes and standard operating procedures (SOPs).
  • Organize and oversee the structure of operations documents and the SharePoint site.
  • Provide support and training to both internal and external personnel across Canada regarding operational policies.
  • Communicate effectively with team members and stakeholders at all levels.
  • Ensure the availability of clear operational guidelines to maintain consistency and compliance with relevant laws and standards.
  • Coordinate and schedule meetings, committees, and working groups.
  • Participate in operations meetings and health & safety discussions.
  • Perform additional administrative tasks as required.

Qualifications:

  • Ability to work autonomously, demonstrating initiative and effective multitasking skills.
  • A minimum of three years of experience in an administrative role.
  • Experience in a property management environment is advantageous.
  • Familiarity with Yardi and SharePoint is beneficial.
  • Proficient in the MS Office suite at an intermediate level.
  • Strong customer service orientation and a friendly demeanor.
  • Team-oriented with excellent interpersonal skills, capable of engaging with senior management.
  • Exceptional analytical and problem-solving abilities.
  • Fluency in English for all forms of communication.

If your qualifications align with the requirements outlined above, we encourage you to consider this opportunity to contribute positively to the communities we serve.