Current jobs related to IT Service Delivery Operations Manager - Old Toronto, Ontario - Organigram Inc
-
Project Delivery Manager
1 month ago
Old Toronto, Ontario, Canada Moody's Investors Service Full timeProject Delivery ManagerMoody's Investors Service is seeking a highly skilled Project Delivery Manager to join our Technology Solutions Group. As a key member of our team, you will be responsible for driving and managing cross-functional agile teams to deliver CRM technology projects and operations initiatives.Key Responsibilities:Drive Agile release...
-
Project Delivery Manager
1 month ago
Old Toronto, Ontario, Canada Moody's Investors Service Full timeProject Delivery ManagerMoody's Investors Service is seeking a highly skilled Project Delivery Manager to join our Technology Solutions Group. As a key member of our team, you will be responsible for driving and managing cross-functional agile teams to deliver CRM technology projects and operations initiatives.Key Responsibilities:Drive Agile release...
-
Technical Delivery Manager
2 months ago
Toronto, Ontario, Canada AllFix Service Group Full timeAbout the RoleWe are seeking a highly skilled Technical Delivery Manager to join our team at AllFix Service Group. As a key member of our service delivery team, you will be responsible for ensuring the successful delivery of our services to our clients.Key ResponsibilitiesBudget Planning and ControlDevelop and manage budgets for service delivery, ensuring...
-
Delivery Operations Specialist
3 days ago
Toronto, Ontario, Canada Three Star Delivery Ltd. Full timeThe Delivery Operations Specialist will operate and drive automobiles, vans, and light trucks to pick up and deliver various items and products while maintaining professionalism in customer service.Key responsibilities include keeping a record of items received and delivered, loading and unloading goods, and recording trip information such as vehicle mileage...
-
Service Delivery Manager
3 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeAbout the RoleAs a Service Delivery Manager at University Pension Plan, you will play a critical role in shaping our delivery model to ensure seamless service orientation, value streams, and business agile delivery concepts. Your primary responsibility will be to streamline work by implementing a service orientation structure, model, and tools to better...
-
Service Delivery Manager
1 month ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers.Key ResponsibilitiesManage Service Management integration...
-
Service Delivery Manager
1 month ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers.Key ResponsibilitiesManage Service Management integration...
-
Service Delivery Manager
4 weeks ago
Old Toronto, Ontario, Canada GardaWorld Full timeBilingual Service Delivery Manager OpportunityGardaWorld is seeking a seasoned Bilingual Service Delivery Manager to drive operational efficiency and strategic initiatives in our Aviation Services division.Key Responsibilities:Lead daily operations to meet productivity targets and quality standards.Monitor performance metrics, analyze data, and implement...
-
Service Delivery Manager
4 weeks ago
Old Toronto, Ontario, Canada GardaWorld Full timeBilingual Service Delivery Manager OpportunityGardaWorld is seeking a seasoned Bilingual Service Delivery Manager to drive operational efficiency and strategic initiatives in our Aviation Services division.Key Responsibilities:Lead daily operations to meet productivity targets and quality standards.Monitor performance metrics, analyze data, and implement...
-
Service Delivery Manager
2 months ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers, ensuring resolution of support tickets in line with agreed...
-
Service Delivery Manager
2 months ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers, ensuring resolution of support tickets in line with agreed...
-
Service Delivery Manager
1 month ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers.Key ResponsibilitiesManage Service Management integration...
-
Service Delivery Manager
1 month ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers.Key ResponsibilitiesManage Service Management integration...
-
Service Delivery Manager
4 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeAbout UPPUPP is a pioneering pension plan in Ontario's university sector, serving over 40,000 members across four universities and fourteen sector organizations. Our mission is to provide retirement peace of mind to the university sector by investing with integrity and serving members with care.Our CultureWe're a team of progressive thinkers and agile doers...
-
Service Delivery Manager
4 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeAbout UPPUPP is a pioneering pension plan in Ontario's university sector, serving over 40,000 members across four universities and fourteen sector organizations. Our mission is to provide retirement peace of mind to the university sector by investing with integrity and serving members with care.Our CultureWe're a team of progressive thinkers and agile doers...
-
Service Delivery Manager
3 weeks ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers, ensuring resolution of support tickets in line with agreed...
-
Service Delivery Manager
3 weeks ago
Old Toronto, Ontario, Canada Thomson Reuters Full timeService Delivery ManagerThomson Reuters is seeking a highly skilled Service Delivery Manager to ensure the highest level of service quality and efficiency from Service Providers. The successful candidate will be responsible for service quality, measurement, and integration with Service Providers, ensuring resolution of support tickets in line with agreed...
-
Service Delivery Manager
3 weeks ago
Old Toronto, Ontario, Canada University Pension Plan Full timeAbout UPPUPP is a pioneering pension plan in Ontario's university sector, serving over 40,000 members across four universities and fourteen sector organizations. Our mission is to provide retirement peace of mind to the university sector through integrity and member-centric service. As a sector-wide plan designed for growth, we welcome all Ontario...
-
Technical Delivery Manager
3 weeks ago
Toronto, Ontario, Canada AllFix Service Group Full timeJob Title: Technical Delivery ManagerWe are seeking a highly skilled Technical Delivery Manager to join our team at AllFix Service Group.Job Description:Key Responsibilities:Plan and control budget and expenditures to ensure efficient use of resources.Establish and implement policies and procedures for information systems to ensure smooth...
-
Technical Delivery Manager
3 weeks ago
Toronto, Ontario, Canada AllFix Service Group Full timeJob Title: Technical Delivery ManagerWe are seeking a highly skilled Technical Delivery Manager to join our team at AllFix Service Group.Job Description:Key Responsibilities:Plan and control budget and expenditures to ensure efficient use of resources.Establish and implement policies and procedures for information systems to ensure smooth...
IT Service Delivery Operations Manager
3 months ago
Part Time / Full Time
The IT Service Delivery Manager is tasked with ensuring the proficient delivery of technology services to various departments within Organigram Inc. This role encompasses oversight of service desk operations, deskside support, and end-user equipment management. The primary objective is to guarantee that all personnel are equipped with the necessary tools to perform their duties effectively, while also ensuring that incidents and service requests are addressed within established service level agreements.
Key Responsibilities:
- Service Management: Supervise the provision and upkeep of IT services to align with business requirements. This includes managing service level agreements (SLAs) and Key Performance Indicators (KPIs) with both internal and external service providers. Establish a high standard for service desk performance, ensuring accountability for the overall monitoring, tracking, and quality assurance of all IT incidents and service requests. Promote adherence to the ITIL 4 framework within the IT department, focusing on processes such as incident management, problem management, change management, and continual service improvement. Provide timely and accurate reporting on departmental objectives and KPIs.
- Team Leadership: Direct a team of IT professionals responsible for level 1 support, including performance management, coaching, and the professional development of team members.
- IT Asset Management: Oversee the lifecycle management of all IT-supported end-user hardware and software, including the administration of the software and service catalog. Manage the mobile device management (MDM) platform and oversee agreements with telecommunications providers.
- Stakeholder Engagement: Serve as the primary contact for all matters related to IT service delivery, maintaining regular communication with stakeholders to keep them informed of progress and changes.
- Continuous Improvement: Identify and implement opportunities for service enhancements, cost reductions, and efficiency improvements. Develop and execute a training program for end users to facilitate the effective adoption of innovative and productivity-enhancing tools.
- Documentation and Procedures: Create and maintain operational procedures and a knowledge base related to the service desk, including the management of onboarding and offboarding processes.
Qualifications/Skills:
- Proven ability to cultivate sustainable business relationships.
- Advanced skills and experience in IT Service Management practices; ITIL 4 certification is advantageous.
- Strong prioritization, troubleshooting, and problem-solving skills in complex environments.
- Experience in managing and administering an ITSM tool, with a preference for Alloy.
- Exceptional communication and stakeholder management abilities.
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- Over 5 years of experience in technology, particularly in managing technical teams.
- Experience in a manufacturing or production setting is considered beneficial.
- Hands-on experience with Microsoft Technologies such as MS Teams, MS Teams Rooms, One Drive, Active Directory, SharePoint, Intune, and M365 Admin Center.
