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Account Manager

2 months ago

Saskatoon, Saskatchewan, Canada Encore Canada Full time
Job Title: Account Manager

At Encore Canada, we are seeking a highly skilled and experienced Account Manager to join our team. As an Account Manager, you will be responsible for growing and managing a portfolio of new and existing clients to ensure retention of current business and support the growth and success of the organization.

Key Responsibilities:
  • Business Development:
    • Develop and execute a strategic business development plan to identify and pursue new business opportunities.
    • Build and maintain strong relationships with existing clients to ensure their needs are met and exceeded.
    • Identify and pursue new business opportunities through networking, referrals, and other means.
  • Client Management:
    • Operate as a key point of contact for clients, providing exceptional customer service and support.
    • Develop and implement client retention strategies to ensure client satisfaction and loyalty.
    • Collaborate with internal teams to ensure seamless delivery of services to clients.
  • Project Oversight:
    • Provide project management oversight to ensure successful delivery of projects to clients.
    • Collaborate with internal teams to ensure project timelines, budgets, and quality standards are met.
    • Identify and mitigate potential project risks and issues.
Requirements:
  • 7+ years of experience in a sales or account management role, preferably in the events industry.
  • Proven track record of success in growing and managing client relationships.
  • Excellent communication, negotiation, and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Valid driver's license and access to a private vehicle.
Competencies:
  • Deliver World Class Service
  • Hospitality
  • Ownership
  • Do The Right Thing
  • Demonstrates Self-Awareness
  • Drive Results
  • Ensures Accountability
  • See The Big Picture
  • Decision Quality
  • Manages Complexity
  • Value People
  • Collaborates
Work Environment:

The Account Manager will work primarily in an office environment, with occasional travel to client sites and industry events. The ideal candidate will be able to work in a fast-paced environment, prioritize multiple tasks and projects, and maintain a high level of professionalism and discretion.