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Hotel Front Desk Associate

2 months ago

CarletonsurMer, Quebec, Canada Comfort Inn & Suites Full time

Welcome to Comfort Inn & Suites We are seeking a skilled and friendly Guest Services Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include:

* Registering arriving guests and assigning rooms
* Processing group arrivals and departures
* Taking, canceling, and changing room reservations
* Providing information on hotel facilities and services
* Processing guests' departures, calculating charges, and receiving payments
* Maintaining an inventory of vacancies, reservations, and room assignments
* Answering telephone calls and relaying messages
* Contacting customers to deliver requested wake-up calls

In this role, you will have the opportunity to work in a fast-paced environment and develop your skills in customer service, communication, and problem-solving. If you are a team player with a passion for delivering exceptional guest experiences, we encourage you to apply.

**Requirements:**

* Secondary (high) school graduation certificate
* Willingness to train
* English language proficiency
* Ability to work 30-40 hours per week

**What We Offer:**

* Competitive salary and benefits package
* Opportunities for career growth and development
* A dynamic and supportive work environment

If you are a motivated and customer-focused individual, we look forward to hearing from you