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Operations Lead

1 month ago

Toronto, Ontario, Canada University Health Network Full time
Job Title: Operations Lead

University Health Network (UHN) is seeking an experienced professional to fill the key role of Operations Lead in the Outpatient Mental Health and Addiction Services Division and Substance Use Services Division.

Job Summary

The Operations Lead will work in collaboration with the Clinical Manager to support and provide leadership to the clinical and administrative team. This position will be key in optimizing the use of Epic to support a positive patient experience that is consistent across clinics.

Key Responsibilities
  • Provide leadership and direction to the interprofessional and administrative teams
  • Act as a liaison between corporate initiatives and the Clinical Manager
  • Facilitate the development and implementation of service delivery solutions by collaborating with the Medical Director, Clinical Manager, and other stakeholders
  • Facilitate consistency across clinics regarding patient care, patient experience, and workflows
  • Facilitate and support best practices, optimization of Epic, and program alignment with the goals for the Centre for Mental Health
  • Assist with leading, supporting, and developing human resources
Requirements

At minimum, completion of a master's degree in a regulated health profession or recognized equivalent required. Membership in good standing with a Regulated Health Professional College, from which a licence allows the member to perform the Act of Psychotherapy. At minimum, over 4 years up to and including 6 years practical and related experience required. Experience in an outpatient mental health & addictions environment. Demonstrates strong leadership and motivational skills. Experience with program evaluation and change in a multi-disciplinary setting. Adapts to and implements change and facilitates its acceptance by others. Maintains and protects patient confidentiality in accordance with UHN Confidentiality policy requirements. Has knowledge of UHN and/or departmental policies, procedures & protocols. Has knowledge of applicable legislation affecting human resources, health care, and psychotherapy.

Preferred Qualifications

Excellent computer skills, preferably Microsoft Office and Outlook applications. Has knowledge of collaborative networks, primary care, and integrated health systems. Excellent critical thinking and solution-focused skills. Excellent decision-making skills with the ability to form/defend independent judgment and to use good judgment in assessing difficult situations. Excellent negotiation and communication skills. Excellent skills relating to service orientation, anticipating, recognizing and meeting customer needs required. Ability to work in a self-directed manner. Demonstrated commitment to continuing education. Ability to perform duties in a professional and courteous manner and produce high quality work while meeting deadlines in accordance with UHN standards. Exercise initiative and good judgment with ability to multi-task. Effective organizational, interpersonal and communication skills. Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinion, backgrounds and characteristics bring richness to the challenge or situation at hand.

Why Join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

  • Competitive offer packages
  • Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
  • Close access to Transit and UHN shuttle service
  • A flexible work environment
  • Opportunities for development and promotions within a large organization
  • Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)