System Coordinator

4 weeks ago

Varennes, Quebec, Canada Groupe Robert Full time
System Coordinator Job Description

Groupe Robert is seeking a highly organized and detail-oriented System Coordinator to join our distribution center team. As a key member of our team, you will provide support and planning for systems related to customer and carrier requests, as well as other Groupe Robert departments.

Key Responsibilities:

  • Coordinate communications between operations and stakeholders to ensure seamless execution of tasks.
  • Plan demand scheduling in relation to shipments and goods-in according to crane availability to optimize logistics.
  • Manage and document system errors with the maintenance team to ensure prompt resolution.
  • Coordinate and assign tasks to various parties involved to ensure timely completion.
  • Plan order releases that correspond to the system to ensure accurate processing.
  • Guide and assist carriers in making appointments to facilitate smooth operations.
  • Communicate with customers in the event of problems to provide timely updates.
  • Validate and question compliance of new customer requests according to contractual agreements to ensure adherence to standards.
  • Update information in systems according to customer requests to maintain accurate records.
  • Create necessary documentation related to the receipt and dispatch of merchandise to ensure compliance.
  • Ensure and apply industry quality standards to maintain high-quality services.

Requirements:

  • DEC in a relevant discipline to ensure strong foundation in logistics and operations.
  • One to two years' similar experience required to demonstrate expertise in system coordination.
  • Good computer skills (Excel, Word, Outlook, etc.) to efficiently manage tasks and data.
  • Experience with customer service to provide excellent support to customers.
  • Bilingualism required (spoken and written) to communicate effectively with diverse stakeholders.
  • Able to carry out several mandates at the same time (Versatility) to prioritize tasks and manage multiple responsibilities.
  • Organizational skills to maintain accurate records and ensure timely completion of tasks.
  • Able to manage priorities in a high-pressure environment to maintain composure under pressure.

Groupe Robert Offers:

  • Employer-sponsored RRSP to support employee financial well-being.
  • Telemedicine to provide convenient access to healthcare services.
  • Team-oriented environment to foster collaboration and teamwork.
  • Attractive professional development opportunities to enhance skills and knowledge.
  • Group insurance and benefits to ensure comprehensive coverage.
  • Corporate discounts to provide exclusive savings.
  • State-of-the-art systems and equipment to ensure efficient operations.
  • Agile, efficient, and innovative company culture to drive growth and innovation.
  • Safe environment (training, certifications) to ensure employee safety and well-being.

Groupe Robert is proud to support the diversity of its employees through its terminals in Quebec and Ontario. Women, visible and/or ethnic minorities, or people with disabilities are welcome to apply, as diversity is the link in our logistics chain that makes us stronger.

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