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Customer Service Team Leader

3 months ago

Sherwood Park, Alberta, Canada KRAM & ASSOCIATES INC. Full time
Position Overview

The role of the Customer Service Representative Supervisor at KRAM & ASSOCIATES INC. is pivotal in ensuring the smooth operation of our customer service department. This position involves overseeing a dedicated team and ensuring that high standards of service are maintained.

Key Responsibilities
  • Authorize Transactions: Manage and approve routine deposits and withdrawals.
  • Work Scheduling: Develop and implement work schedules and procedures for the team.
  • Quality Assurance: Examine and verify the accuracy of work performed by staff.
  • Reporting: Prepare and submit comprehensive reports on team performance.
  • Training: Conduct training sessions for staff on job responsibilities, safety protocols, and company policies.
  • Performance Management: Carry out performance reviews to assess staff development.
  • Hands-On Supervision: Perform the same duties as the team members supervised when necessary.
  • Work Coordination: Organize, assign, and review work tasks among team members.
  • Operational Maintenance: Ensure the functionality of computer systems and equipment, coordinating repairs as needed to maintain service delivery.
  • Inventory Management: Organize and maintain inventory levels effectively.
Supervisory Scope

This position involves supervising a team of 5-10 individuals.

Qualifications
  • Experience: A minimum of 1 year to less than 2 years in a supervisory role is required.
  • Employment Type: Permanent position.
  • Working Language: English.
  • Work Hours: Between 30 to 44 hours per week.