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Vice President of Professional Services
2 months ago
We are seeking a highly experienced and strategic leader to join our team as Vice President of Professional Services. As a key member of our executive leadership team, you will be responsible for overseeing the delivery of professional services to our clients across a range of cloud, workplace, and security solutions.
Key Responsibilities- Lead high-performing teams of project managers, consultants, and technical experts to deliver mission-critical project outcomes for our clients.
- Develop and execute the company's professional services strategy, collaborating with executive leadership to drive growth and innovation.
- Build and manage strategic service delivery partnerships to supplement our in-house capabilities and improve our ability to serve the diverse needs of our clients.
- Monitor client experience KPIs, including responsiveness and overall project satisfaction, and implement improvements based on feedback.
- Partner with sales, pre-sales, and demand generation/partner alliance teams to identify new project opportunities that grow our professional services and overall Softchoice services business.
- Bachelor's degree in computer science, engineering, information technology, business administration, or related field.
- Minimum of 10 years of experience in IT professional services delivery, with at least 5 years in a leadership role.
- Proven track record of managing large teams and complex projects, particularly in cloud, workplace, and security solutions across enterprise, commercial, public sector, and SMB market segments.
- Extensive knowledge of project management methodologies, tools, and best practices, including Agile and Waterfall.
- Strong strategic thinking and a growth mindset.
- Proven track record of operational excellence and achieving financial objectives.
- Excellent client relationship management and communication skills, especially in a service delivery leadership capacity.
- Deep understanding of cloud technologies and solutions (Azure, AWS, and Google Cloud), Microsoft workplace solutions (M365, Teams, SharePoint), and security solutions (Microsoft, Cisco, Palo Alto, MDR/XDR).
- Ability to work collaboratively with executive leadership and cross-functional teams in a matrix organization, balancing line of business and company priorities to maximize success.
- Hybrid and remote working opportunities.
- Comprehensive benefits from day one of employment.
- Meaningful work and opportunities for career growth.
- Two paid volunteer days per year to give back to a cause of your choice.
- Recognition as a Best Workplace in Canada by the Great Place to Work Institute for 19 consecutive years.
- Softchoice has been certified as a Great Place to Work in the United States for several years.
- Recognition as a Best Workplace for Women, Best Workplace for Inclusion, Best Workplace for Giving Back, and Best Place to Work for LGBTQ+ Equality.
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.
