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Service Operations Manager

3 months ago


Burnaby, British Columbia, Canada Airstream Heating & Air Conditioning Inc. Full time
Position Overview

The Professional Services Manager at Airstream Heating & Air Conditioning Inc. plays a pivotal role in overseeing the operational aspects of our service delivery. This permanent position requires a commitment of 40 hours per week and is conducted in English.

Key Responsibilities
  • Analyze administrative challenges to provide effective support to employees.
  • Coordinate and assign various programs and projects.
  • Plan and organize operations for establishments delivering business services.
  • Respond to client needs with expert guidance.
  • Review and assess ongoing projects and programs.
  • Resolve technical issues to assist employees in following established procedures.
  • Recruit, train, and motivate staff to ensure high performance.
  • Manage and control budgets and expenditures effectively.
  • Develop and implement policies and procedures for service establishments.
  • Ensure exceptional customer service is delivered consistently.
  • Oversee operational safety protocols.
  • Handle licensing, export documentation, and special permits.
  • Conduct financial calculations, including budgeting and costing.
  • Coordinate billing processes for services rendered.
Service Specialization

This role focuses on the management of Heating, Ventilation, and Air Conditioning (HVAC) systems.

Technical Proficiency

Familiarity with Jonas Software is essential for this position.

Qualifications
  • Education: Bachelor's degree required.
  • Experience: 3 to 5 years in business administration or management.
Work Environment

Our work setting includes warehouses, construction sites, and office environments. Candidates should be prepared for a fast-paced atmosphere with a large workload and tight deadlines.

Personal Attributes

The ideal candidate will exhibit:

  • Attention to detail
  • Client-focused mindset
  • Dependability and reliability
  • Excellent oral communication skills
  • Flexibility and initiative
  • Strong organizational skills
  • Ability to work under pressure
  • Team-oriented approach
Screening Questions

Are you willing to relocate for this position?

Benefits

We offer a comprehensive benefits package including:

  • Health Benefits: Dental plan, health care plan, paramedical services coverage, vision care benefits.
  • Financial Benefits: Group insurance benefits, Registered Retirement Savings Plan (RRSP).
  • Other Perks: Free parking, paid time off for volunteering or personal days, and team-building opportunities.