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Business Banking Manager
3 months ago
As a member-owned cooperative, we are dedicated to assisting our members in achieving their genuine goals and addressing their real challenges, enabling them to lead the life they aspire to. For over 80 years, we have proudly supported nearly 600,000 members. Additionally, we reinvest 10% of our budgeted profits back into the community, amounting to almost $90 million since 2000, because we believe that when our members thrive, our communities flourish as well.
Position: Business Banking Manager
Location(s): Various Branches
Job Type: Full Time
Work Options: In-person, Hybrid
Role Overview
The Business Banking Manager will autonomously oversee a portfolio of business members within the designated region, focusing on their deposit and lending needs under the mentorship of a Senior Manager in Small Business Banking. Business clients, often referred to as Small Business Customers, typically require substantial deposit and cash management services and are prime candidates for cross-selling additional Coast Capital Savings (CCS) products and services. Borrowing limits generally do not exceed $250,000, although they may be higher depending on the security provided. The expected distribution of responsibilities is approximately 90% Portfolio and Risk Management and 10% Business Development.
Key Responsibilities
- Plan, organize, and execute assigned tasks to ensure timely completion and adherence to quality standards while maintaining exceptional customer service.
- Conduct effective risk monitoring and control of a portfolio of business clients through timely completion of annual credit reviews and ongoing monitoring of banking activities.
- Ensure compliance with security policies and procedures, including audit reviews.
- Manage commercial loans and mortgage exposures by accurately booking limits in banking systems and ensuring appropriate security and documentation.
- Enhance quality and profitability by expanding business with existing members and new customers referred by colleagues.
- Foster and deepen customer relationships by effectively onboarding clients to CCS.
- Promote cross-selling of business products to strengthen existing customer relationships.
- Accurately process customer requests within specified timeframes.
- Deliver proactive, friendly, knowledgeable, and professional customer service.
- Prepare documentation for everyday banking, lending, and investment products.
- Identify and report potential risk issues.
- Understand and comply with all regulatory and compliance requirements.
- Prevent losses due to fraud, counterfeiting, money laundering, or defalcation.
- Develop and expand relationships with existing business members.
- Collaborate actively with other business partners and branch contacts.
Qualifications
- Minimum of 4 to 6 years of relevant experience.
- Experience in financial services, including lending, commercial banking, portfolio management, and business development.
- A Bachelor's Degree in Business/Commerce, MBA, or other relevant qualifications is preferred.
- Fundamental understanding of commercial products (credit and deposits).
- Basic knowledge of financial statements, accounting principles, and analytical skills.
- Familiarity with commercial credit analysis, policies, security, and legal procedures.
- Basic understanding of deposit and cash management products.
Commitment to Equity, Diversity & Inclusion
At Coast Capital, we recognize that not everyone meets every requirement. We are committed to fostering inclusive futures for all, including our employees. We see potential in our team members and are eager to invest in their future. If you are interested in this opportunity, we encourage you to consider applying, even if your experience does not perfectly align with every qualification.
We strive to provide an accessible candidate experience for individuals with diverse abilities. If you require accommodations, please let us know, and we will work with you to meet your needs.
