Social Media Operations Specialist

2 months ago


Montreal, Quebec, Canada Trigyn Technologies Full time
Job Title: Social Media Operations Specialist

Trigyn Technologies is seeking a highly motivated and experienced Social Media Operations Specialist to join our team in Montreal, Canada.

About the Role:

The primary responsibility of this role is to support the Social Media cloud services solutions that enable our Financial Advisors and Bankers to communicate with their clients via social media (LinkedIn, Twitter & Facebook).

Key Responsibilities:
  • Liaise with vendors to ensure seamless integration of social media services
  • Troubleshoot and monitor social media services to prevent outages and resolve issues
  • Maintain and update social media software and tools as required
  • Perform on-call support to ensure 24/7 coverage
Requirements:
  • Excellent communication skills, verbal and written in English
  • Experience supporting social networking in an enterprise environment, including Twitter, Facebook & LinkedIn
  • Experience working with clients (users) to resolve tickets and issues
  • Proficient in Windows desktop support and browser support (IE & Chrome)
Desired Skills:
  • Test regular patches and cloud service updates as required
  • Perform root cause analysis to resolve complex issues
About Trigyn Technologies:

Trigyn Technologies is an innovative solutions provider and systems integrator with over 30 years of experience. We have a global presence with professionals located in the United States, Canada, Europe, India, Africa, and the Far East.

We provide IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing, and other services to our clients. Our direct financial client is looking for a motivated individual to join the core Level 3 Operations team who is interested in supporting cutting-edge social media applications for the enterprise.



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