Director of Client Relations

4 weeks ago


Old Toronto, Ontario, Canada GardaWorld Full time
Director, Customer Relations, GTA

GardaWorld is seeking a seasoned professional to lead our customer relations efforts in the GTA region. As Director, Customer Relations, you will be responsible for overseeing a designated group of clients and Account Managers, ensuring exceptional customer service and driving business growth.

Key Responsibilities:
  • Develop and implement customer retention and growth strategies
  • Collaborate with clients and Account Managers to ensure key metrics and measurements are up to date and actioned
  • Lead a team of Account Managers to achieve operational excellence, profitability, and continuous improvement
  • Travel within assigned accounts for client visits, coaching, and on-site team member interactions
  • Collaborate with all departments to accommodate a 24/7 operation
Requirements:
  • Strong communication and delegation skills
  • Ability to create a positive work environment and team atmosphere
  • Entrepreneurial and self-starter mindset
  • Proven ability to prioritize, multitask, and problem-solve in a fast-paced environment
  • Computer skills – ability to use Microsoft Office 365 with efficiency
About GardaWorld:

GardaWorld is a global leader in the security industry, offering diverse work assignments and training opportunities. We value diversity and welcome newcomers, women, students, retirees, reservists, veterans, and more to join our team.



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