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Client Services Supervisor

3 months ago

Kamloops, British Columbia, Canada Community Living BC Full time

Join a Leading Organization Committed to Community Support

Are you ready to leverage your expertise and dedication in a rewarding role? Community Living British Columbia (CLBC) is seeking individuals who are passionate about making a difference.

As a Crown corporation, CLBC is dedicated to facilitating supports and services for adults with developmental disabilities and their families. Our team is committed to fostering communities of belonging and lives enriched by connections.

Position Overview:

In the role of Service Delivery Manager, you will oversee the daily operations of CLBC services within a designated area. Your leadership will ensure that eligible individuals and families receive goal-oriented support, and that services are aligned with CLBC policies. You will also ensure that comprehensive information regarding community living services and options is accessible to those in need through a dedicated team of professionals.

A key aspect of your role will be to guarantee the effective and responsible delivery of CLBC contracted services, ensuring they are consistent and adaptable to promote the safety and well-being of individuals.

Key Responsibilities:

  • Lead and guide a team of staff, including recruitment, training, performance management, and addressing labor relations matters.
  • Assist Facilitators and Analysts in planning and implementing support for families.
  • Oversee the contracting process with service agencies.
  • Manage the contract lifecycle, including reviews, work plan development, and effectiveness assessments.
  • Advance CLBC's initiatives towards reconciliation and collaboration with Indigenous organizations.
  • Provide daily supervision, coaching, and support to facilitators and analysts.
  • Help manage emerging issues between CLBC, service providers, and families, focusing on achieving optimal outcomes.
  • Consult with Facilitators on complex planning matters involving individuals and families.
  • Support relationship-building efforts among families, individuals, and service providers, enhancing individual capabilities.

Qualifications:

  • A Bachelor’s degree in Social Work or Business Administration/Commerce with a focus on human services, or equivalent experience.
  • A minimum of 5 years of proven leadership experience, ideally in social services resource development and contract management within the community living sector.
  • Equivalent combinations of education and experience may be considered.

Benefits: Enjoy a comprehensive benefits package that includes:

  • Employer-paid extended health and dental coverage.
  • A pension plan with employer contributions.
  • Generous vacation time along with additional personal days.
  • Paid maternity, parental, and adoption leave.
  • Life insurance, paid sick leave, and long-term disability options.
  • Wellness support through an Employee and Family Assistance Program.
  • Professional development resources to foster continuous learning.
  • Access to government discounts on travel, cell phones, and more.

Work Arrangement: This position offers a hybrid work model, combining on-site responsibilities with the flexibility to work from home after a probationary period.

Travel Requirements: Occasional travel to various communities and the Head Office may be necessary. A valid class 5 driver's license and a clean driving record are required.

Additional Information: This is a permanent, full-time position with a competitive salary range.

We are committed to equity and will evaluate your experience and qualifications to ensure a fair starting salary.

Application Process: To be considered for this opportunity, please submit your application online. All successful candidates will undergo a Criminal Record Check.

We strive to make our recruitment process accessible to individuals with diverse abilities and encourage candidates to reach out for any accommodation requests.

CLBC welcomes applications from all equity-seeking groups.