Team Lead, Scrum Master

3 weeks ago

Toronto, Canada Porter Airlines Inc. Full time

Job Summary

The Team Lead, Scrum Master is a player-coach who leads the Scrum practice for a specific product or group of teams while also guiding a small group of Scrum Masters. This role bridges hands-on facil and formal people leadership, ensuring agile practices are consistently applied across squads and represented in product planning. The Team Lead, Scrum Master is responsible for the overall health and performance of their assigned teams and plays a key role in shaping the organization’s agile maturity.

Duties & Responsibilities

- Serve as the Scrum Master for a critical, cross-functional squad.

- Recruit, hire, lead, and coach a small group of Scrum Masters, including performance feedback and career development.

- Represent agile delivery in product planning with Product Design Leads and Product Owners.

- Collaborate with Product and Technology leadership to ensure alignment on strategy and delivery.

- Standardize agile practices across squads (definition of done, estimation, intake processes).

- Own cross-squad coordination, dependency management and impediment resolution for complex organizational changes.

- Establish and monitor delivery health metrics across squads.

- Lead communities of practice to share knowledge and improve agile maturity.

- Contribute to the development and implementation of the organization’s agile roadmap to deliver capability improvements.

- Govern agile tooling and reporting standards (Jira dashboards).

- Actively participate in Porter’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.

Behavioural Competencies

- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.

- Teamwork: Working collaboratively with others to achieve organizational goals.

- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).

- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.

- Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.

- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.

Qualifications

- Bachelor's degree in a related field, required.

- 7+ years of progressive experience as a Scrum Master, with a track record of leading complex product initiatives, required.

- Advanced Scrum Master certification (i.e. A-CSM, PSM II), required.

- Proven ability to mentor and guide less experienced Scrum Masters.

- Strong strategic thinking and problem-solving skills at an organizational level.

- Excellent communication, presentation, and stakeholder skills.

- Experience leading agile transformations in a large enterprise, an asset.

Location

Toronto Downtown Office (250 Yonge Street) #LI-Hybrid

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