▷ (2025-11-10) Product Operations Manager

4 weeks ago

Canada Qapital Full time

Qapital is a remote fintech startup that’s changing the personal banking experience and redefining how people manage their finances. We are a global team with tech professionals spread across 3 continents and multiple time zones. Our app empowers individuals to maximize their financial quality of life through intuitive saving, spending, and investing. Through a unique blend of behavioural psychology and a high level of automation, Qapital has helped our U.S. user base save and invest over $3B.

As a Product Operations Manager, you'll join a lean and dynamic ProdOps team reporting to the Senior Product Operations Manager where your contributions will have a direct, meaningful impact on the organization. You’ll play a critical role in optimizing systems, processes, and tools that empower Qapital to make faster, data-driven decisions. You’ll have a lot of autonomy and ownership to drive change, identify areas for improvement and deliver initiatives end-to-end. This role is highly collaborative, working closely with Product, Tech, Marketing, and Support teams to establish processes from the ground up.

Qapital is a 100% remote company, but we’re looking for this role to be based in Canada.

In this role, you will:

Process Development & Automation: Lead the charge in driving operational excellence by identifying improvement areas, implementing best practices, and streamlining processes across the organization. Use low-code automation tools (N8N) to boost productivity and cut costs.

Data Analytics: Analyze operational data with SQL (Metabase, Mixpanel) and other tools to uncover trends, track progress, and make data-driven decisions that enhance product operations.

Program Management: Collaborate with Product, Tech, Growth and other teams to integrate operational insights into new products and features. Own key functions like card operations and payments, driving improvements in metrics and user experience.

Strategic Leadership: Take the lead on high-impact projects and initiatives that drive business growth. This includes supporting product launches, vendor onboardings, and process optimization efforts.

Customer Experience Enhancement: Champion a data-driven approach to monitor and improve customer satisfaction, identify pain points, and implement solutions that enhance the customer experience.

Preferred qualifications:

- 4+ years of experience in product operations, management consulting, business operations, or related fields, preferably in fintech or an early-stage start-up.
- Proven track record of driving cross-functional alignment and facilitating decision-making.
- Strong bias for action with hands-on experience delivering business results—comfortable rolling up your sleeves and diving into the details.
- Proficiency in data analytics (SQL, no-code tools, data visualization, financial modeling) with the ability to turn data into clear, actionable insights.
- Comfortable making hypothesis-driven decisions and prioritizing tasks with limited resources.
- Self-starter with the ability to solve problems and navigate ambiguity with minimal supervision.

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