Product Operations Manager

Luxury Presence is the leading digital platform revolutionizing the real estate industry for agents, teams, and brokerages. Our award-winning websites, cutting-edge marketing solutions, and AI-powered mobile platform empower real estate professionals to grow their business, operate more efficiently, and deliver exceptional service to their clients. Trusted by over 80,000 real estate professionals, including 31 of the nation's 100 top-performing agents as published in the Wall Street Journal, Luxury Presence continues to set the standard for innovation and excellence in real estate technology.

Location: Remote

Reports to: Chief of Staff

Partners closely with: Chief Product Officer, Product Intelligence team, PMs, Design, Research, Marketing, CS, Enablement

About Us

We're a high-velocity, remote-first startup driven by an AI-powered future. We believe the best products don't just ship — they evolve continuously, powered by insight, feedback, and automation. If building systems, processes, and operations that scale is your jam — come help us level up our product engine.

What You'll Own

Over your first 6–12 months, you'll be the go-to driver of product operations, with a focus on making research, insight, and tooling frictionless. Key responsibilities:

• Streamline the user research pipeline. Audit current workflows, remove bottlenecks, design scalable ops (recruiting participants, research scheduling, synthesis, insight distribution).

• Be the tooling architect. Own requirements, evaluation, and rollout of tools like Pendo, Mixpanel, Dovetail, or alternatives. Ensure the right mix of tooling across usage, experimentation, user feedback, and research.

• Define the "what and why" for the Product Intelligence roadmap. Act as the bridge between analytics, product, and ops — prioritize features, translate stakeholder needs, and champion impact.

• Process & systems design for cross-functional velocity. Build frameworks and operations that reduce friction between Product, Marketing, CS, Design, etc. Ensure launches are smoother, feedback loops are tight, responsibilities are clear.

• Hands-on execution & prototyping. Use AI tools, automation, scripts, dashboards, etc., to prototype new processes or tooling. You should be comfortable rolling up your sleeves.

• Change champion. Evangelize new tooling and processes, drive adoption, document best practices, and coach teams on new workflows and methodologies.

• Measure & iterate. Define metrics for ops effectiveness (e.g. time-to-insight, launch quality, research throughput) and continuously iterate your systems.

Who You Are

We're looking for someone who's done Product Ops before — not just theory.

Must-haves:

• 2 years in Product Operations, 5 years professional experience in related roles

• You've applied AI/automation to research ops, process workflows, or tooling

• Demonstrated experience launching and scaling research operations in a dynamic environment

• Deep familiarity with (or ability to quickly master) modern product research tools (Pendo, Mixpanel, Dovetail, FullStory, Looker, etc.)

• Strong data fluency — comfortable interpreting metrics, defining KPIs, writing queries or specs

• Excellent communication, stakeholder management, and influence skills

• A bias toward action — you'll prototype, ship, iterate

• Experience working remotely and asynchronously

What You'll Gain

• Autonomy and ownership in shaping core systems at the heart of our R&D practices

• Direct visibility and impact — every process you build moves the needle

• Collaboration with senior leadership (CoS, CPO)

• Opportunities to grow into a leadership role or own a team in the future

• A mission-driven culture that values experimentation, speed, and high standards

Join us in shaping the future of real estate

The real estate industry is in the midst of a seismic shift, and the future belongs to those who break new ground. As one of the fastest-growing companies in the proptech and marketing sectors, Luxury Presence challenges the status quo of what technology can do for real estate agents, leaders, and brokerages.

We're a team of agile and tenacious innovators working collaboratively to drive the industry forward. Together, we build game-changing products that empower modern real estate entrepreneurs to dominate their markets. From award-winning web design to agile SEO solutions to cutting-edge AI tools, we deliver tech that anticipates market shifts and keeps our clients ahead of their competition.

Founded in 2016 by Stanford Business School alum Malte Kramer, Luxury Presence has grown to a global team ranked on the Inc. 5000 fastest-growing companies list three years in a row. We're backed by world-class investors, including Bessemer Venture Partners, Toba Capital, and Switch Ventures, and have raised $52.6 million to date.

More than 15,000 real estate businesses rely on our platform, including 31 of the RealTrends top 100 agents featured in The Wall Street Journal. Additionally, many of the industry's most powerful brokerages — including Compass, Coldwell Banker, and Sotheby's International Realty — rely on Luxury Presence as a trusted business partner.

Every year since 2020, Luxury Presence has ranked on BuiltIn's Best Place to Work lists. HousingWire named our founder and CEO a 2024 Tech Trendsetter, we've received several Tech100 Awards, and our lead nurturing tool just scored an Inman Innovation Award for Best AI-Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.