ASSURE Patient Specialist- Youngstown, OH

The Kestra team has over 400 years of experience in the external and internal cardiac medical device markets. The company was founded in 2014 by industry leaders inspired by the opportunity to unite modern wearable technologies with proven device therapies. Kestra’s solutions combine high quality and technical performance with a wearable design that provides the greatest regard for patient comfort and dignity. Innovating versatile new ways to deliver care, Kestra is helping patients and their care teams harmoniously monitor, manage, and protect life.

The ASSURE Patient Specialist (APS) conducts patient fitting activities in support of the sales organization and the team of Regional Clinical Advisors (RCA). The APS will serve as the local patient care representative to provide effective and efficient patient fittings. This is a paid per fitting position.

URGENT NEED FOR DAYTIME AVAILABILITY/FLEXIBILITY

ESSENTIAL DUTIES

- Act as a contractor ASSURE® Patient Specialist (APS) to fit and train local patients with a wearable defibrillator via training assignments dispatched from corporate headquarters. The APS will be trained and Certified as an ASSURE Patient Specialist by Kestra.

- Ability to provide instruction and instill confidence in Assure® patients with demonstrated patient care skills

- Willingness to contact prescribers, caregivers and patients to schedule services

- Ability to accept an assignment that could include daytime, evening, and weekend hours

- Travel to hospitals, patient’s homes and other healthcare facilities to provide fitting services

- Measure the patient to determine the correct garment size

- Review and transmit essential paperwork with the patient to receive the Assure® garment and services

- Manage inventory of the Assure® system kits, garments, and electronic equipment used in fittings

- Flexibility of work schedule and competitive pay provided

- Adhere to Pledge of Confidentiality

- Information regarding a patient of this company shall not be released to any source outside of this company without the signed permission of the patient. Furthermore, information will only be released internally on a need-to-know basis. All Team Members will not discuss patient cases outside the office or with anyone not employed by this company unless they are directly involved with the patient’s case.

COMPETENCIES

- Passion: Contagious excitement about the company – sense of urgency. Commitment to continuous improvement.

- Integrity: Commitment, accountability, and dedication to the highest ethical standards.

- Collaboration/Teamwork: Inclusion of Team Member regardless of geography, position, and product or service.

- Action/Results: High energy, decisive planning, timely execution.

- Innovation: Generation of new ideas from original thinking.

- Customer Focus: Exceed customer expectations, quality of products, services, and experience always present of mind.

- Emotional Intelligence: Recognizes, understands, manages one’s own emotions and is able to influence others. A critical skill for pressure situations.

- Highly organized, service and detail orientated

- Passionate about the heart-failure space and a strong desire to make a difference

- Strong interpersonal skills with communicating and assisting clinicians with providing care for patients.

- Interest and desire for life‑long learning to continuously improve over time.

Education/Experience Required

- 1 year in a paid patient care experience (not as a family care giver)

- Clinical or engineering background which may include but is not limited to nurses, cardiac device sales representatives, clinical engineers, catheterization lab technicians, physician assistants, or ECG technicians.

- Disclosure of personal NPI number (if applicable)

- Completion of background check. Florida and Ohio must complete a level 2 screening paid for by Kestra.

- Willingness to pay an annual DME fee which is deducted from the completed work order

- Ability to pay for vendor credentialing upfront during a 90‑day probationary period

- Experience in patient and/or clinician education

- Valid driver’s license in state of residence with a good driving record

- Ability to consistently work remotely Disclosures are required for any potential relationships and referral sources

- Must be able to achieve credentialing for hospital system entry including, but not limited to:

- Documentation of vaccination and immunization status

- Pass background check

- Pass drug screening testing

- Review and agree to hospital policies and procedures

- Completion of online courses, i.e., HIPAA, Bloodborne Pathogens and Electrical/Fire Safety

Preferred

- Knowledge of MS Office, Excel, PowerPoint, MS Teams

- Direct cardiac patient care experience – RN, RT, CVIS, Paramedic, CRM

WORK ENVIRONMENT

- Variable conditions during travel

- Minimal noise volume typical to an office or hospital environment

- Possible environmental exposure to infectious disease (hospital and clinic settings)

- Extended hours when needed

- Drug‑free

PHYSICAL DEMANDS

- Ability to travel by car

- Frequent repetitive motions that may include wrists, hands and/or fingers, such as keyboard and mouse usage

- Frequent stationary position, often standing or sitting for prolonged periods of time

- Frequent computer use

- Frequent phone and other business machine use

- Occasional bending and stooping

- Ability to lift up to 40 pounds unassisted, at times from in and out of vehicle

TRAVEL

- Frequent travel by car in agreed upon geography

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Team Member. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

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