Sr. Service Resiliency Engineer
6 days ago
Apply
Locations: Ontario, Canada
Time Type: Full time
Posted on: Posted 2 Days Ago
Job Requisition ID: JR107509
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency, and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Join our Resiliency Engineering team at Genesys, where you'll drive platform reliability at scale. As a Senior Service Resiliency Engineer, you will analyze system trends, lead resilience initiatives, and shape the architectural direction of our microservices platform. This is a hands-on, high-impact role where you'll work closely with engineering teams to implement innovative resilience strategies across our global infrastructure.
Key Responsibilities:
- Analyze system stability trends and identify areas for improvement across distributed services.
- Implement resilience patterns (e.g., circuit breakers, retries, bulkheads, load shedding) to reduce system failures.
- Develop and maintain automated tools for service health measurement and static analysis.
- Guide engineering teams in applying best practices in system resilience and observability.
- Apply chaos engineering principles to proactively identify weaknesses in the platform.
- Research and evaluate emerging technologies related to service resilience and high availability.
- Drive enablement efforts through documentation, standards, and presentations to technical and non-technical audiences.
- Manage the full development lifecycle for resilience-focused tools and enhancements.
- Collaborate with platform and service teams to embed reliability into design decisions.
- Contribute to team-wide initiatives that support Genesys' innovation and customer trust.
Qualifications:
- Minimum 5 years of experience in software engineering using Python, Go, Java, or TypeScript.
- Strong understanding of microservices architecture and distributed systems.
- Minimum 2 years of hands-on experience with AWS.
- Proven ability to diagnose and resolve complex systems issues.
- Proficient with observability tools such as CloudWatch, New Relic, or SumoLogic.
- Clear and effective communication skills, both technical and non-technical.
- Data-driven approach to problem-solving with strong analytical skills.
- Commitment to continuous learning and embracing empathy in technical collaboration.
Preferred Qualifications:
- Previous experience in SRE or DevOps roles.
- Experience implementing resilience patterns such as retries, timeouts, and bulkheads.
- Exposure to chaos engineering or failure injection frameworks.
- Familiarity with performance testing tools and techniques.
- Hands-on experience with AWS CloudFormation, Terraform, and CI/CD pipelines.
- Experience with OpenTelemetry and distributed tracing.
- Understanding of SLIs, SLOs, and error budgets.
- Contributions to open-source projects or technical blogs.
Why Join Us?
Be part of a team that's redefining resilience at Genesys—where your ideas will directly impact the experiences of millions of users worldwide. We foster a culture of empathy, innovation, and collaboration, and we're looking for leaders who thrive on solving tough engineering problems with creativity and heart.
#J-18808-Ljbffr
-
Platform Resilience Expert
5 days ago
London, Ontario, Canada Genesys Full timeJob DescriptionThe Senior Service Resiliency Engineer will play a critical role in driving platform reliability at scale. This hands-on, high-impact position requires analyzing system stability trends, leading resilience initiatives, and shaping the architectural direction of our microservices platform.You will work closely with engineering teams to...
-
Sr Principal Engineer
4 weeks ago
London, Ontario, Canada Albin Engineering Services, Inc. Full timeAlbin Engineering Services, Inc. (www.aesi.com) is looking for a Sr Principal Engineer System Architect - AI/ML. This position is 100% remote. As their employee, you qualify for their full benefit package.Job Responsibilities:- Define Complex AI/ML infrastructure platform solutions and lead a multi-disciplined team to bring to implementation. Extensive and...
-
Sr. Credit
3 weeks ago
London, Ontario, Canada Wolters Kluwer N.V. Full timeSr. Credit & Collections Associate - Bilingual Billing Collections (Hybrid) / Associé principal, crédit et recouvrement - Recouvrement de factures bilingue (Hybride)LOCATION: (Canada– Hybrid 8 days a month in the office) - Sherbrooke, QC J1J 2E3 or North York, ON M2N 6X1POSITION SUMMARY:We are seeking a bilingual billing collections representative to...
-
Head of Enterprise Business Resilience
1 week ago
London, Ontario, Canada Manulife Financial Full timeWe are looking for an experienced leader to oversee the global governance and implementation of our Operational Resilience strategy. This role involves designing resilience controls and methodology, managing global execution, and coordinating change management, training, and communication. The successful candidate will collaborate with Critical Operations...
-
Reliable Systems Engineer
4 days ago
London, Ontario, Canada Genesys Full timeCompany OverviewGenesys empowers organizations to improve customer and employee experiences. The company's AI-powered Experience Orchestration platform, Genesys Cloud, enables businesses to deliver personalized experiences at scale.Job DescriptionYou will drive platform reliability at scale as a Senior Service Resiliency Engineer. Analyze system stability...
-
Sr. Analyst Engineering PL/SQL Developer
3 weeks ago
London, Ontario, Canada DXC Technology Inc. Full timeSr. Analyst Engineering PL/SQL Developer - OPBSr. Analyst Engineering PL/SQL Developer - OPBApply locations: CAN - ON - TORONTOTime type: Full timePosted on: Posted YesterdayTime left to apply: End Date: March 31, 2025 (22 days left to apply)Job requisition id: 51540597Job Description:DXC Technology (NYSE: DXC) helps global companies run their...
-
Staff/Sr Staff Design Verification Engineer
2 weeks ago
London, Ontario, Canada Alphawave Semi Full timeStaff/Sr Staff Design Verification Engineer (HSI- High Speed Interfaces)Apply locations Toronto time type Full time posted on Posted 5 Days Ago job requisition id JR100536The OpportunityWe're looking for the Wavemakers of tomorrow.Alphawave Semi enables tomorrow's future by accelerating the critical data communication at the heart of our digital world –...
-
Process Engineering Manager
6 days ago
London, Ontario, Canada ASR Group Full timeJob Description:Sr. Process Engineer - Canadian Centre of ExcellenceAbout Us:ASR Group/Redpath Sugar is a leading sugar manufacturer with a rich history spanning over 160 years. Our brand is the oldest food-related trademark in Canada and is recognized across the country.Overview:Elevate your career in sugar manufacturing by joining our one-year program,...
-
Senior Manager, Engineering- TD Securities
3 weeks ago
London, Ontario, Canada The Toronto-Dominion Bank (Canada) Full timeSenior Manager, Engineering- TD SecuritiesSenior Manager, Engineering- TD SecuritiesWork Location: Toronto, Ontario, CanadaHours: 37.5Line of Business: Technology SolutionsPay Details: $145,000 - $180,000 CAD. This role is temporarily eligible for a pay premium above the posted salary range that is reassessed annually. You are encouraged to have an open...
-
15h Left: Director, Engineering, Core Banking
2 weeks ago
London, Ontario, Canada lever - ATS Full timeJoin a ChallengerBeing a traditional bank just isn't our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what's possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things....
-
London, Ontario, Canada Ibftoday Full timeThe Department of Foreign Affairs, Trade and Development requires the professional services of a senior evaluator to perform an in-depth analysis of the Canada Fund for the African Climate Resilience Project.This evaluation aims to assess the impact and effectiveness of the project in promoting climate resilience in Africa. The successful candidate will have...
-
Senior Software Engineer
4 days ago
London, Ontario, Canada Stantec Consulting International Ltd. Full time**About Stantec Consulting International Ltd.**We are a leading professional consulting firm that provides innovative and sustainable solutions to clients in the architecture, engineering, and environmental sectors.**Job Description**We are seeking an experienced Sr. Software Engineer to join our team. As a Sr. Software Engineer, you will be responsible for...
-
Sr. Manager, Quality
4 weeks ago
London, Ontario, Canada Harris Geospatial Solutions Full timeSr. Manager, QualityReference #21557Waterdown, OntarioAbout the RoleThis is a key leadership position within our Operations organization, leading the Quality Assurance function for multiple facilities. The Senior Manager of Quality will oversee the quality management system for our entire portfolio of products and processes, including, but not limited to...
-
Sr. Image Service Coordinator
3 weeks ago
London, Ontario, Canada Alimentiv Inc Full timeLocation: London, Ontario (Remote based)Job Salary: $52,500 - $87,500Job Title: Sr. Image Service Coordinator (Full-time, permanent)Department: Medical ImagingJob Summary:Responsible for assisting in the execution of all Image Services activities ensuring focus on data integrity and reliability in accordance with standard processes, sponsor guidelines,...
-
Sr. Machine Learning Engineer 2025-03-06
4 weeks ago
London, Ontario, Canada Pinterest Full timeAbout Pinterest:Millions of people across the world come to Pinterest to find new ideas every day. It's where they get inspiration, dream about new possibilities and plan for what matters most. Our mission is to help those people find their inspiration and create a life they love. In your role, you'll be challenged to take on work that upholds this mission...
-
Device Software Engineer
7 days ago
London, Ontario, Canada Perasoinc Full timeJob Description:We are seeking a highly skilled Sr. Software Engineer to join our team. The successful candidate will design new features and enhance existing ones in the MAC layer, working with time-sensitive code from the MAC layer down to the PHY layer. This is a hybrid position with three days working in the office and two days working remotely.The...
-
Senior IT Solutions Engineer
6 days ago
London, Ontario, Canada Willkie Farr & Gallagher LLP Full timeJob Description">The Sr. Application Integration Engineer is a key member of the End User Computing group within the Information Technology department. This role is responsible for managing enterprise applications by implementing, administering, and delivering enterprise application solutions.This includes:Managing end-user application integration and...
-
Flame Artist, Sr.
3 weeks ago
London, Ontario, Canada Method Studios Full timeThis advert is an opportunity to submit your resume for future consideration only; not for an active opening. We anticipate this role may be open in the near future. If you wish to be considered for this potential opportunity, please submit your resume. When a position becomes available you may be contacted by our Talent Acquisition team.Company: Method...
-
Only 24h Left) Manager, Cyber Resilience
3 weeks ago
London, Ontario, Canada Royal Bank of Canada Full timeJob SummaryJob DescriptionWhat is the opportunity?The role is for a Manager, Cyber Resilience to join our Cyber Operations team and the wider Global Security department.What will you do?- Provide support to help drive cyber resilience in region, enabling compliance to regulatory requirements - Enhance the organisation's ability to prepare for, withstand, and...
-
Cloud AI Engineer
5 days ago
London, Ontario, Canada TD Full timeWe are seeking a highly skilled and experienced AI/ML Cloud Engineer to join our team and drive the delivery of cutting-edge enterprise capabilities and solutions on the Azure AI Platform.Key Responsibilities:Develop and deploy scalable, reliable, and efficient cloud-based solutions tailored for our AI initiatives.Deploy AI models into production...