Reliable Systems Engineer

4 days ago


London, Ontario, Canada Genesys Full time
Company Overview

Genesys empowers organizations to improve customer and employee experiences. The company's AI-powered Experience Orchestration platform, Genesys Cloud, enables businesses to deliver personalized experiences at scale.

Job Description

You will drive platform reliability at scale as a Senior Service Resiliency Engineer. Analyze system stability trends, lead resilience initiatives, and shape the architectural direction of our microservices platform.

Key Responsibilities
  • Analyze system stability trends and identify areas for improvement across distributed services.
  • Implement resilience patterns to reduce system failures.
  • Develop and maintain automated tools for service health measurement and static analysis.
  • Guide engineering teams in applying best practices in system resilience and observability.
Qualifications
  • Minimum 5 years of experience in software engineering using Python, Go, Java, or TypeScript.
  • Strong understanding of microservices architecture and distributed systems.
  • Minimum 2 years of hands-on experience with AWS.

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