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technical support supervisor

1 month ago


Kitchener, Canada D2L Corporation Full time

Overview

Languages

English

Education

-
No degree, certificate or diploma

Experience

3 years to less than 5 years

Hybrid

Work must be completed both in person and remotely.

Work setting

-
Computer hardware or software retailer/wholesaler

-
Relocation costs not covered by employer

Responsibilities

Tasks

-
Respond to users experiencing difficulties with computer

-
Consult user guides, technical manuals and other documents to research and implement solutions

-
Provide advice and training to users in response to identified difficulties

-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts

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Supervise other technical support workers in this group

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Provide business systems, network and Internet support to users in response to identified difficulties

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Provide customer service

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Manage incidents

Supervision

-
5-10 people

Experience and specialization

Computer and technology knowledge

-
SQL

Additional information

Work conditions and physical capabilities

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Fast-paced environment

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Work under pressure

Personal suitability

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Accurate

-
Client focus

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Efficient interpersonal skills

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Excellent oral communication

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Excellent written communication

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Initiative

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Judgement

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Organized

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Team player

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Ability to multitask

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Time management

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Honesty

Benefits

Health benefits

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Dental plan

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Disability benefits

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Health care plan

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Paramedical services coverage

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Vision care benefits

Financial benefits

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Bonus

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Group insurance benefits

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Registered Retirement Savings Plan (RRSP)

Other benefits

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Free parking available

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Learning/training paid by employer

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On-site amenities

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On-site recreation and activities

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Paid time off (volunteering or personal days)

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Team building opportunities

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Wellness program