Director Commercial

Director Commercial & Construction Loan Operations Job Category: Commercial Loan Requisition Number: DIREC002801
- Posted : September 8, 2026
- Full-Time
- On-site Locations Showing 1 location

What You'll Do
The Director of Commercial & Construction Loan Operations provides leadership and strategic direction for the Credit Union’s commercial loan production operations, commercial portfolio servicing, and residential and commercial construction loan servicing. This role is accountable for the operational execution of commercial loans from application through processing, documentation, closing, funding, ongoing servicing, and payoff, as well as the administration of residential and commercial construction loans throughout the construction loan cycle. The Director directly supports commercial lending growth by building scalable processes, maintaining strong operational controls, improving turnaround times, developing high-performing teams, and creating an efficient and consistent experience for members and lending partners. The Director serves as a key operational partner to Commercial Lending, Credit, SBA Lending, Mortgage, Compliance, Risk, Accounting, Legal, and other internal teams, ensuring commercial and construction loans move efficiently through the lending lifecycle while maintaining accuracy, quality, and regulatory compliance. Commercial Loan Production, Closing, and Funding
- Lead the operational functions supporting commercial real estate loan production from application through closing and funding.
- Oversee commercial loan processing, due diligence coordination, documentation preparation, closing, and funding activities.
- Monitor commercial loan pipeline activity to ensure timely movement of loans through processing, documentation, closing, and funding.
- Partner with Commercial Loan Officers, Credit and Underwriting, SBA Lending, Legal, Title, Accounting, and other internal and external partners to resolve documentation and closing requirements.
- Serve as a senior operational resource for complex transactions, documentation requirements, due diligence, and closing issues.
- Ensure loan documentation and closing packages accurately reflect approved credit terms and applicable Credit Union requirements.
- Establish service expectations and turnaround standards that support commercial loan growth while maintaining quality and accuracy.
- Lead the ongoing servicing and administration of the commercial loan portfolio.
- Establish clear ownership, service standards, and operating procedures for commercial loan servicing activities.
- Ensure servicing requests are completed accurately and timely and in accordance with loan documents, credit approvals, policies, and regulatory requirements.
- Oversee loan maintenance, collateral requirements, payoffs, partial payoffs, releases, and other post-closing servicing activities.
- Partner with Commercial Loan Officers and lending leadership on servicing requests requiring credit or management approval.
- Maintain strong controls while providing responsive and professional service to commercial members. Residential and Commercial Construction Loan Servicing
- Lead the servicing and administration of residential and commercial construction loans throughout the construction lifecycle.
- Oversee construction draw administration, including draw requests, budget reviews, inspections, documentation, disbursements, and project monitoring.
- Ensure construction disbursements align with approved budgets, project completion, loan requirements, and Credit Union policies.
- Establish and maintain controls designed to prevent overfunding and identify project delays, budget concerns, documentation deficiencies, and other construction-related risks.
- Ensure required inspections, title requirements, lien-related documentation, and other construction controls are completed prior to disbursement.
- Maintain effective working relationships with Commercial and Mortgage Lending, members, builders, contractors, inspectors, title companies, and other construction partners.
- Ensure construction servicing practices remain compliant with applicable state requirements as the Credit Union's construction lending footprint expands. Operational Performance and Quality Control
- Establish and manage performance standards across commercial loan production, closing, funding, servicing, and construction administration.
- Develop and maintain quality-control processes that promote accuracy, completeness, consistency, and regulatory compliance.
- Monitor pipeline volume, closing activity, turnaround times, construction draw activity, service levels, quality results, and team capacity.
- Use operational data and performance trends to identify bottlenecks, capacity constraints, recurring errors, and opportunities for improvement.
- Establish clear accountability for operational performance and proactively remove barriers affecting production or service delivery.
- Keep senior ma