Fit Specialist

Job Title: Fit Specialist (Sales Associate)

Location: The Right Shoe, Vancouver

Employment Type: Full-Time (32–40 hours/week)

Overview

What We Are: At The Right Shoe, we believe that Happy Feet = Happy People—a philosophy we’ve proudly upheld since 1991 in the heart of Kitsilano, Vancouver. We specialize in performance, lifestyle, and occupational footwear designed to support our customers’ comfort, mobility, and active lives.

We’re a family-run business known for our expert fittings, exceptional customer service, and carefully curated product selection. Whether someone is training for a race, working long shifts on their feet, or recovering from injury, we take the time to understand their needs and find the right solution.

Many of our past team members have gone on to pursue careers in sales leadership, physiotherapy, kinesiology, and health and wellness. This role is an excellent opportunity for those looking to gain valuable experience in retail, customer service, and problem-solving in a people-first environment.

Join Our Team as a Fit Specialist

As a Fit Specialist, you’ll play a key role in delivering an outstanding customer experience. You’ll combine strong product knowledge with attentive service to help every customer feel confident in their footwear choices. You’ll also support day-to-day store operations, merchandising, and teamwork.

If you’re motivated, detail-oriented, and enthusiastic about helping people feel better on their feet, this could be the perfect fit.

Key Responsibilities

- Customer Experience & Sales

- Deliver a personalized, attentive, and informative fitting experience based on our Customer Journey Handbook

- Ask thoughtful questions to assess customer needs and provide expert product recommendations

- Build strong product knowledge across footwear, insoles, and accessories

- Help customers feel supported and confident in their purchase decisions

- Consistently work toward achieving personal and team sales goals

- Store Operations

- Participate in daily opening and closing procedures, including till use and cleaning tasks

- Accurately operate the point-of-sale system and process all transactions efficiently

- Assist with inventory management by receiving stock, restocking shelves, and organizing product on the floor

- Share customer feedback and sales insights with the leadership team

- Visual Merchandising & Store Presentation

- Maintain a clean, organised, and professional store environment

- Support regular merchandising updates, including weekly window display refreshes

- Ensure displays, accessories, and signage are tidy, accurate, and up to brand standards

- Team Contribution & Culture

- Represent The Right Shoe’s values with professionalism, enthusiasm, and care

- Collaborate with team members to create a supportive, respectful, and efficient work environment

- Take part in product knowledge training and actively develop your skillset

- Uphold a welcoming, inclusive atmosphere for customers of all backgrounds

What We’re Looking For

- 1+ years of retail or customer service experience
- Strong communication and problem-solving skills
- Friendly, approachable, and professional demeanor
- Keen attention to detail and a strong sense of responsibility
- Interest in footwear, health, or movement is an asset
- A background or studies in kinesiology, healthcare, or fitness is a bonus—but not required
- Enthusiasm to grow into a leadership role is welcomed and supported

What We Offer

- Starting at $20/hour depending on experience
- Promotion opportunities to senior sales and supervisor roles
- Ongoing product training and skill development
- Generous employee discount on footwear and accessories
- Flexible scheduling to accommodate school, sports, or other commitments
- A family-run business that values growth, collaboration, and team morale
- Access to brand events, community activities, and professional development opportunities
- A rewarding role where you make a direct impact on customer comfort and quality of life

Ready to Apply?

If you/'re passionate about customer service, love working with people, and want to grow in a supportive retail environment, we’d love to hear from you.

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