Senior Manager, Sales Operations

Requisition ID: 245413

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award‑winning client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

What you will be doing:

The Senior Manager, Sales Operations & Enablement will play a critical role in driving the effectiveness and efficiency of our investment sales organization. This position is responsible for developing and executing strategies that optimize sales processes, tools, and reporting, while also leading sales enablement initiatives to equip our advisors and sales teams with the resources, training, and insights they need to succeed. The ideal candidate will combine strong analytical and operational expertise with a passion for empowering sales teams, ensuring alignment between business goals, technology, and client experience.

Is this role right for you? In this role, you will:

- Deliver accurate and timely pipeline reporting and forecasting to provide visibility into sales performance and support strategic decision‑making.

- Oversee sales technology and tool adoption, including the integration and effective use of AI‑driven solutions to enhance productivity and insights.

- Collaborate on email campaign strategy, creation, and deployment to drive engagement and conversion across the sales funnel.

- Lead workflow optimization and process improvement initiatives, identifying bottlenecks and implementing solutions to streamline operations.

- Design and maintain sales dashboards and performance analytics that enable data‑driven decisions and actionable insights.

- Manage a sales enablement team responsible for training, onboarding, change management, and quality assurance, ensuring the sales organization is equipped for success.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

- 5+ years of relevant experience in Sales Operations - implementation & execution

- Demonstrated ability to create shared vision, inspire collaboration, and drive change with momentum.

- Strong background in client research and analytics techniques, client strategy, process improvement, human‑centered design, and performance management

- Track record of analytical, data‑driven, and client‑centric decision‑making skills.

- Ability to translate business objectives and strategic investments into actionable plans that positively impact profit and performance.

- Ability to thrive in a fast‑paced and ambiguous environment, collaborating across functions and adapting to a rapidly changing organization.

- Exceptional communication and relationship‑building abilities across all levels of the organization, with the ability to collaborate effectively with cross‑functional teams.

- Critical thinker, problem solver

- Results, KPI and accountability‑oriented

- Agile, persuasive, and resilient

- Expert in querying database (SQL) and Microsoft Excel Expert

What's in it for you?

- Work in a mission‑driven culture that prioritizes empowerment, diversity, and continuous learning.

- Join a modern banking environment where design plays a central role in shaping client value.

- Be part of a high‑visibility team that is reimagining the future of personal finance in Canada.

- You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits.

- You belong here, we are equal and un‑complicated. Bring your true self to work, dress codes don’t apply here.

- You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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