
Coordinator II FSAS
4 weeks ago
Job Responsibilities
- Collaborate with Operations, Programming, and Instructional Design teams to drive sales and successfully deliver training projects throughout North America, including the generation, distribution, and collection of training client proposals.
- Work and communicate directly with clients, independent contractors, and internal and external stakeholders to deliver high-quality training programs.
- Implement customer retention activities for the Food Division Training Business in North America based on a strategic plan to support growth of the training business in North America.
- Drive and reach service KPIs and turnaround times as outlined by the department.
- Generate accurate and timely reports on a regular basis using various data sources and reporting tools.
- Analyze data to identify trends, patterns, and discrepancies to provide actionable insights to stakeholders.
- Serve as the system's super user, taking ownership of its operations, leading continuous improvement initiatives, and driving efficiency enhancements across processes.
- Evaluate and identify process gaps, duplications, and required updates, and identify and recommend opportunities for process improvement.
- Maintain documentation and record-keeping in compliance with corporate, accreditation (through the Learner Management System), and client requirements.
- Coordinate all logistical elements of upcoming courses – confirm trainers, update LMS, register courses on 3rd party sites, arrange for course materials, collaborate with ID, set up virtual classrooms, moderate classes as needed.
- Monitor registration numbers to ensure classes meet minimum requirements.
- Provide administrative support to the Training Delivery team as needed.
- Provide excellent customer service by responding to inquiries quickly and effectively, monitoring and responding to client satisfaction surveys, and supporting continuous improvement efforts to drive efficiency.
Qualifications
- Minimum 2 years of administrative or customer service experience.
- Prior experience handling scheduling and logistics work.
- Ability to follow through on all assignments, manage multiple priorities, and meet deadlines.
- Experience with reporting tools and data analysis.
- Effective oral communication.
- Exceptional attention to detail, organization, and multi-tasking skills.
- Experience with Microsoft Office Suite, i.e., Word, Excel, Outlook, etc.
- Ability to work independently and be a positive contributor to team environments.
Preferred Qualifications:
- Experience working in business coordination and delivery.
- Experience working in a training, business-to-business environment.
- Knowledge of LMS (Learner Management Systems), and/or digital and technical environments.
- Knowledge in Cvent, LearnUpon, and PowerBI is an asset.
- Experience leading or moderating webinars on an online platform.
- Ability to translate business requirements into meaningful reports and dashboards.
Employer Description
At NSF, our mission is to improve human and planet health by enabling safe food, clean water, and life-enhancing health technologies and products for millions of people around the world. We're a global leader in standards development, testing, auditing, certification, and knowledge-based solutions for the food, nutrition, water, and life sciences industries. We're passionate about our work because together, we have a broad impact on our world.
Our growing team of more than 3,000 team members provide services across all continents through our global offices and state-of-the-art laboratories, at our client sites, and from home offices. We're growing fast and expanding into new areas, and that's where you come in.
Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org.
One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Organization Description
NSF provides expertise and accredited food services across the entire food value chain: from agriculture, animal welfare, aquaculture, dairy, and production through to processing, distribution, quality management, retail, and restaurants. As a pioneer in food safety, we help businesses thrive while achieving their food sustainability, compliance, and risk management goals.
Our certification services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.
Job Info
- Job ID: 2311
- Category: Consulting and Technical Services
- Posting Date: 12/17/2024, 04:37 PM
- Location: 125 Chancellors Way, Ontario, CA
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