Infrastructure Specialist 7227-1515

3 weeks ago

Guelph, Canada Foilcon Full time

**HM Note: This onsite role is five (5) days in office in Guelph, Ontario**

**Deliverables**:KTLO, Data Centre Support, Project Refreshes, Decommissioning (Network or Server).

**Responsibilities**:

- Provide guidance/training and technical expertise to junior staff.
- Fulfil mandated Data centre availability, reliability, efficiency and uptime service commitments.
- Engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data centre operations.
- Guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.
- Maintenance and support of the IT hardware infrastructure at the Data centre's.
- Analysis and resolution of hardware and server incidents and problems for infrastructure.
- Documentation and implementation of infrastructure Change Requests.
- Updating incident and problem tickets, reporting on incidents, problems, and changes, identification and mitigation of risks to the infrastructure, updating the Configuration Management Database.
- Making Changes and recommendations for enhancing server infrastructure, decommissioning of hardware including servers, storage devices and other relevant components including coordination of disposal. Available for on-call support when required.
- Working knowledge of network topology, security architecture, server build, and physical infrastructure, and deployment models.
- Server installation and configuration

**Skills**:
Experience and Skill Set Requirements

**Evaluation Breakdown**:
**1. Technical Skills
- 30%**

**Parameters**:

- Demonstrated knowledge building IT infrastructure.
- Demonstrated knowledge working with and supporting multiple technical teams.
- Demonstrated knowledge with V-Centre, VMware and building and maintaining virtual servers.
- Demonstrated knowledge building and supporting servers of Windows 2008, 2012, 2016, Solaris, AIX, Mainframe.
- Demonstrated knowledge of networking installation, supporting and configuring network devices (routers, switches, firewalls and load balancers).
- Demonstrated knowledge implementing and supporting security architecture.
- Demonstrated knowledge building and supporting backup infrastructure.
- Demonstrated knowledge installing, configuring, and supporting SAN and Tape Library Infrastructure.
- Demonstrated knowledge of server installation and configuration, and loading of the Operating System including virtual servers.

**2. Working in an Uptime Tier IV Data Centre - 20%**

**Parameters**:

- Demonstrated knowledge with ITIL concepts and procedures.
- Demonstrated knowledge with Corporate Change, Incident, Problem, and Release Management.
- Demonstrated knowledge of Data centre Protocols and Procedures Guides and working in an Uptime Certified Tier IV & Tier II Data centre.

**3. Problem Solving - 15%**

**Parameters**:

- Demonstrated knowledge of problem-solving techniques to provide leadership and solutions, which deal with a variety of advanced systems administration, technical, operational and service problems efficiently and effectively (e.g. troubleshooting persistent problems arising from diverse situations).
- Demonstrated knowledge to fulfil mandated Data centre availability, reliability, efficiency and uptime service commitments.
- Demonstrated knowledge for engaging appropriate internal or external service provider resources, as required, to resolve issues in order to mitigate support failure and interruption to Data centre operations.
- Demonstrated knowledge of guiding, monitoring, and coordinating work conducted by internal and external service providers, providing direction on work procedures and ensuring mitigation of adverse impact.

**4. General Skills - 5%**

**Parameters**:

- Demonstrated ability for strong documentation and writing skills.
- Demonstrated knowledge for providing incident resolution.
- Demonstrated knowledge of engaging vendors to address incidents/issues.
- Demonstrated ability of working with and supporting multiple technical teams.
- Demonstrated knowledge in using Office 365, Remedy/eSMT ticketing system.

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