Parks Information Officers and Seasonal District Support

Parks Information Officers and Seasonal District Support

Job Information
Job Title: Parks Information Officers and Seasonal District Support
Job Requisition ID: 65855
Ministry: Forestry and Parks (CA34)
Location: Lakeland District
Full or Part-Time: Full-Time
Hours of Work: 36.25 or 40 hours per week
Permanent/Temporary: Temporary - Wage, Seasonal
Scope: Open Competition
Closing Date: Until Suitable Candidate Found
Classification: Administrative Support 2 (AS2)/ Administrative Support 3 (AS3)
Salary:

Administrative Support 2 (AS2) based on 40 hours per week: $19.94 - $24.26 per hour
Administrative Support 3 (AS3) based on 36.25 hours per week: $22.00 - $26.77 per hour

In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave:

• 5.2 percent of regular wage earnings instead of paid holidays

• 6 percent of regular wage earnings instead of annual vacation pay

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:

• $3.25 per hour for weekends and holidays

• $2.75 per hour for evenings

The Lakeland district is looking for motivated, courteous, hardworking individuals with exceptional customer service skills to fill the Seasonal District Support and Information Officer positions for the following parks:

The Information Officer (IO) duties include the day-to-day operations at the registration booth/concession. Their responsibilities include, but are not limited to, providing exceptional front-line customer service while registering campers and delivering information around park activities, regulations, and nearby amenities. IOs are expected to provide a welcoming and inclusive environment for all visitors in-person, over the phone, or online. Information Officers need to have strong time management skills, attention to detail, and work well under pressure. They must also possess strong conflict resolution skills to manage customer complaints and facilitate feedback.

The Seasonal District Support position has a combination of duties by assisting the team responsible for running daily operations of the park facilities such as the district office, registration booths, camp stores, and concessions. This position's primary purpose is to provide a front-line contact for Alberta Parks by providing excellent customer service and current and effective information delivery. In addition, this position also provides support to the Area Administrator through revenue tracking and reconciliation along with various administrative tasks.

We are currently looking to hire:

• 7 Information Officers (IOs)

• 1 Seasonal District Support

As an Information Officer (AS2), duties and responsibilities include but are not limited to:

Administrative Duties

• Record necessary safety, accident, or wildlife occurrence information on reports and ensure they are delivered to the appropriate member of staff in a timely manner. Maintain lost and found records; tag and organize found items in an efficient manner.

• Assist in the distribution of information-based communications such as posters, brochures, program advertisements, throughout the park.

• Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation.

Business Operations (Booth, Camp Store, Concession)

• Acquire understanding and ability to use all functions of the Shop.AlbertaParks.ca system in order to register campers, process changes, and/or check-out dates, cancel reservations, complete check-outs, record reservations, and processes payments or refunds using the system.

• Proficiency with ASPIRA software and functions to operate cash register and point of sale machine, ensuring floats and cash outs are accurate and balanced.

• Ensure building security through effective opening and closing tasks/procedures, ensuring facilities are kept clean, organized, secure, and safe at all times; reporting maintenance issues immediately.

• Ensure hours of operation are communicated to visitors and facility is open during scheduled hours.

• Retail sales of product and services which include: firewood, concession items, ice and ice cream, and rentals (where applicable)

• Responsible for inventory management and control – restocking of merchandise, general tidying, and informing supervisor of any items that are low in stock.

Customer Service and Communication

• Provide exceptional customer service as the first point of contact for day users and overnight campers – greet and welcome all visitors in a friendly, approachable, and professional manner.

• Strong communication skills when working with visitors and coworkers, and an ability to interact in a friendly, informative, diplomatic, adaptable and professional manner.

• Provides accurate, concise and relevant information to park users regarding park facilities, services, activities, tours, directives, policies and regulations, as well as regional tourism opportunities and services.

• Receives, responds and manages all customer service emergencies, issues, complaints, concerns and other feedback in a highly professional and appropriate manner, including referrals to other appropriate departments as required.

• Assisting and working closely with other parks program streams as required to ensure operational and visitors' needs are met.

As the Seasonal District Support (AS3), primary duties include assisting with and performing AS2 duties in addition to some front-line administrative and supervisory tasks such as:

• Manage a POS System, till floats to ensure that staff are able to provide appropriate change to visitors at all times.

• Review and reconcile camping and retail sales revenue, enter on spreadsheets and complete bank deposits on a weekly basis.

• Inputting self-registration envelopes and relevant data into spreadsheets and reconciliation forms.

• Assist Information Officers with cash out discrepancies.

• Assist Supervisor with booth and store inventory to ensure proper supplies are available.

• Maintain open communication with other program areas to ensure visitors' needs are met.

Qualifications

Education and Experience required:
Information Officer (Administrative Support 2)

• High school diploma

• Experience with point of sales machines, retail, cash handling and/or customer service

Seasonal District Support (Administrative Support 3)

• High School Diploma

• At least 1 year of supervisory or leadership experience and customer service experience

Prior to employment, successful candidates in both positions will require proof of:

• Valid Criminal Record Check

• Valid Class 5 Driver's License

• Valid First Aid/CPR-C Certificate

Terms of Employment

• There are 5 seasonal wage opportunities starting the beginning of May 2025 and going until September long weekend.

• There are 2 seasonal wage opportunities starting the end of June 2025 and going until September long weekend.

• This position will be required to work evenings, weekends and holidays throughout the duration of the summer as required.

• Access to reliable transportation to and from place of work.

• Adherence to Alberta Parks Uniform Policy.

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.
We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

#J-18808-Ljbffr

---