Production Coordinator

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become the leader in collision repair with over 400 collision repair centres across Canada, the USA, and Italy.

Summary

The role of the Production Coordinator is to manage the repair process from start to finish. As a Production Coordinator, you will work with all departments within the collision facility to facilitate an efficient repair process. Your main goal is to ensure a safe, efficient, and high-quality finished product.

Primary Objectives of the Role

- Coordinate repairs from start to finish.
- Maintain a sense of urgency to meet targets.
- Adapt to changing priorities and moving targets.
- Keep technician staff efficient, track efficiencies, and allocate work to maximize throughput.
- Ensure technicians have the necessary resources to proceed with repairs.
- Plan for scheduled repairs, prepare technical staff, stage parts, and select paint codes/variants.
- Collaborate with all departments for smooth repair flow.
- Understand performance KPIs (Touch Time, Cycle Time).
- Focus on process improvements to eliminate bottlenecks.
- Conduct production or pitch meetings with technical staff to set expectations and guide repair flow and targets.
- Prioritize repairs to achieve shop targets.
- Assist with supplements following shop policies.
- Research repairs against OEM procedures and provide technical documentation to staff.
- Hold regular meetings with front-end staff to review work in progress and communicate delays or updates.
- Engage estimators to improve estimating skills.
- Monitor shop safety and ensure health and safety guidelines are followed.
- Maintain shop cleanliness and proper disposal of waste and hazardous materials.
- Conduct quality control checks throughout the repair process to ensure repairs match estimates.
- Participate in scheduling to balance workload.
- Ensure vehicles are stored safely, covered, and locked as required.
- Arrange sublet services such as calibrations, tinting, PDR, wheel services, alignments, and film applications.
- Identify opportunities for advanced repair planning (ARP).

Technical Knowledge

- Use Mitchell Connect and Audatex software.
- Understand the repair process flow in the shop.
- Have in-depth knowledge of OEM procedures.
- Follow health and safety guidelines.

Qualifications and Experience

- Up-to-date compliance training (AODA, WHMIS, Worker Health & Safety, Workplace Violence & Harassment, PIPEDA).
- Experience with Mitchell Connect and Audatex (additional systems if applicable).
- 2-3 years in automotive or collision repair industry.
- Valid Class 5 Driver's License.
- Knowledge of insurance DRP practices.
- I-CAR training (specify type, e.g., I-CAR Gold Class or specific modules) is an asset.
- Proficiency in Microsoft Office Suite and other relevant software.
- Professional appearance and excellent customer service skills.
- Experience with advanced repair planning systems.

Disclaimer: This job description may not include all duties and responsibilities and may evolve as CSN grows.

CSN is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to protected characteristics. We are committed to an inclusive environment where all employees and customers feel valued and respected. If accommodations are needed during the recruitment process, please inform us.

At CSN Collision, we seek passionate, skilled individuals eager to join a collaborative, high-performing team. This posting is part of our ongoing talent pipeline development. If your background matches our needs, we will contact you for future opportunities.

By applying, you join our talent community, allowing us to connect with you when suitable roles arise. Thank you for your interest in CSN Collision. We look forward to potentially working together.

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