Service Advisor

Company: Martin Motor Sports

Location: Kelowna

Service Advisor

Competitive Compensation Package

Team up with the Best People and the Best products

Are you a problem solver with exceptional customer service? Do you want to be part of a company with decades of experience serving Powersports and Marine Equipment? Join our team as a Service Advisor to take your career to the next step and showcase your skills in this fast-paced environment.

THE COMPANY:

We’ve been in the business of creating adventures for over 50 years. Martin Motor Sports is the number one Marine and Power Sports dealership in Western Canada, and we aim to prove why. Work where extraordinary happens— it’s what we do together that sets us

THE POSITION:

A Service Advisor is the vital connection between our clients and the Service department
They act as the dealership’s first-line client relations and service representative, delivering seamless communication between clients and our service team as well as delivering exceptional service and support throughout the repair process.

- Greet clients and provide exceptional service while addressing their equipment needs

- Gather detailed information about equipment issues or service requests and create accurate work orders.

- Schedule service appointments and coordinate with technicians to ensure efficient workflow.

- Serve as a primary point of contact for customers regarding their service needs, inquiries, and scheduling.

- Collaborate with technicians and parts department to ensure parts availability and service readiness.

- Provide clients with detailed estimates for repairs, maintenance, or upgrades.

- Keep clients informed about service progress, additional repairs needed, and timelines.

- Complete work orders upon receiving information from Service Technicians, ensure detailed story on the work order is completed and all parts were used by the technician and have them sign off if necessary.

- Monitor repair completion progress and make sure open work orders are completed and closed in a timely manner.

- Build and maintain strong relationships with customers, understand their long-term needs and provide tailored service solutions.

- Maintain accurate records of work orders, work performed, and customer interactions as well as a professional and organized workspace.

- Follow up with customers to ensure satisfaction and maintain customer loyalty.

- Stay current with product knowledge, industry trends, and service techniques.

Skills required:

- Excellent verbal and written communication skills.

- Experience in client service facing or service advisor, technical services, parts, warranty or repair from a dealership or similar industry is an asset.

- Proficient use of computer programs and technology.

- Ability to work in a fast-paced customer service focused environment, while multitasking and managing time effectively.

- Problem solving skills with a proactive solution-oriented approach.

- Excellent negotiation / conflict resolution skills.

- Exceptional interpersonal and organizational skills.

- Available to work a flexible shift; and

- A client-first attitude with a commitment to delivering exceptional service.

- Valid Driver’s license and clean driving record.

WHY SHOULD YOU APPLY?

- You’ll love being a part of our team PLUS…

- Competitive compensation plan

- Full benefits package (RRSP, Life & Disability, Medical/Dental)

- Comprehensive and ongoing training/ Professional development opportunities.

- Supportive team environment.

- Employee Discounts

Please visit our careers page to see more job opportunities.

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