Service Advisor

Company: Martin Motor Sports

Location: Kelowna

Service Advisor

Competitive Compensation Package

Team up with the Best People and the Best products

Are you a problem solver with exceptional customer service?
Do you want to be part of a company with decades of experience serving Powersports
and Marine Equipment? Join our team as a Service Advisor to take your career to
the next step and showcase your skills in this fast-paced environment.

THE COMPANY:

We've been in the business of creating adventures for over
50 years.  Martin Motor Sports is the number one Marine and Power Sports
dealership in Western Canada, and we aim to prove why.  Work where
extraordinary happens- it's what we do together that sets us apart

THE POSITION:

A Service Advisor is the vital connection between our
clients and the Service department

They act as the dealership's first-line client relations and service
representative, delivering seamless communication between clients and our
service team as well as delivering exceptional service and support throughout
the repair process.

·       
Greet clients and provide exceptional service
while addressing their equipment needs

·       
Gather detailed information about equipment
issues or service requests and create accurate work orders.

·       
Schedule service appointments and coordinate
with technicians to ensure efficient workflow.

·       
Serve as a primary point of contact for
customers regarding their service needs, inquiries, and scheduling.

·       
Collaborate with technicians and parts
department to ensure parts availability and service readiness.

·       
Provide clients with detailed estimates for
repairs, maintenance, or upgrades.

·       
Keep clients informed about service progress,
additional repairs needed, and timelines.

·       
Complete work orders upon receiving information
from Service Technicians, ensure detailed story on the work order is completed
and all parts were used by the technician and have them sign off if necessary.

·       
Monitor repair completion progress and make sure
open work orders are completed and closed in a timely manner.

·       
Build and maintain strong relationships with
customers, understand their long-term needs and provide tailored service
solutions.

·       
Maintain accurate records of work orders, work
performed, and customer interactions as well as a professional and organized
workspace.

·       
Follow up with customers to ensure satisfaction
and maintain customer loyalty.

·       
Stay current with product knowledge, industry
trends, and service techniques.

Skills required:

• Excellent
  verbal and written communication skills.
• Experience
  in client service facing or service advisor, technical services, parts,
  warranty or repair from a dealership or similar industry is an asset.
• Proficient
  use of computer programs and technology.
• Ability
  to work in a fast-paced customer service focused environment, while
  multitasking and managing time effectively.
• Problem
  solving skills with a proactive solution-oriented approach.
• Excellent
  negotiation/ conflict resolution skills.
• Exceptional
  interpersonal and organizational skills.
• Available
  to work a flexible shift; and
• A
  client-first attitude with a commitment to delivering exceptional service.
  
• Valid
  Driver's license and clean driving record.

WHY SHOULD YOU APPLY?

• You'll
  love being a part of our team PLUS…
• Competitive
  compensation plan
• Full
  benefits package (RRSP, Life & Disability, Medical/Dental)
• Comprehensive
  and ongoing training/ Professional development opportunities.
• Supportive
  team environment.
• Employee
  Discounts

Please visit our careers page to
see more job opportunities.

Please visit our careers page to see more job opportunities