Service Coordinator
1 week ago
We are looking for a Service Coordinator to join our clients team in Surrey, British Columbia. In this role, you will play a vital part in supporting our team by managing schedules, coordinating services, and ensuring seamless communication between clients and technicians. This is a Contract to permanent position, offering an excellent opportunity to grow within the organization.
Responsibilities:
• Coordinate daily schedules for technicians, ensuring tasks are assigned based on priority, skills, and location.
• Act as the primary point of contact between customers and field staff, facilitating clear and timely communication.
• Monitor and update work orders, ensuring accurate documentation and on-time completion.
• Review and process field service timesheets, ensuring compliance with payroll and client portal requirements.
• Manage inventory by ordering supplies, collaborating with vendors, and tracking procurement card usage.
• Work with subcontractors and provide support to technicians in overcoming on-site challenges.
• Address customer concerns promptly, advocating for service quality and maintaining client satisfaction.
• Utilize designated scheduling platforms to optimize dispatch and respond to urgent service requests.
• Assist in improving administrative processes and share expertise to enhance team performance.
• Take on additional responsibilities as needed to support the smooth operation of the service team.
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Surrey, Canada Fraser Health Full timeWhy Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 45,000 staff, medical staff and volunteers is...
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