technical support supervisor

15 hours ago


Toronto, Canada Trooh Media Full time

Overview

Languages

English

Education

-
Bachelor's degree

- or equivalent experience

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

-
Media organization

Responsibilities

Tasks

-
Give access to computer networks

-
Report on the performance of computer systems and networks

-
Respond to users experiencing difficulties with computer

-
Consult user guides, technical manuals and other documents to research and implement solutions

-
Provide advice and training to users in response to identified difficulties

-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts

-
Participate in the redesign of applications and other software

-
Supervise other technical support workers in this group

-
Provide business systems, network and Internet support to users in response to identified difficulties

-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

-
Perform Web-server backup and recovery operations

-
Provide customer service

-
Manage incidents

Supervision

-
1 to 2 people

Benefits

Health benefits

-
Dental plan

-
Disability benefits

-
Health care plan

-
Paramedical services coverage

-
Vision care benefits

Financial benefits

-
Bonus

-
Group insurance benefits

-
Life insurance

-
Registered Retirement Savings Plan (RRSP)

Long term benefits

-
Maternity and parental benefits

Other benefits

-
Deferred Profit Sharing Plan (DPSP)

-
Learning/training paid by employer

-
On-site amenities

-
Paid time off (volunteering or personal days)

-
Team building opportunities



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