technical support supervisor
15 hours ago
Overview
Languages
English
Education
-
Bachelor's degree
- or equivalent experience
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
-
Media organization
Responsibilities
Tasks
-
Give access to computer networks
-
Report on the performance of computer systems and networks
-
Respond to users experiencing difficulties with computer
-
Consult user guides, technical manuals and other documents to research and implement solutions
-
Provide advice and training to users in response to identified difficulties
-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
-
Participate in the redesign of applications and other software
-
Supervise other technical support workers in this group
-
Provide business systems, network and Internet support to users in response to identified difficulties
-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
-
Perform Web-server backup and recovery operations
-
Provide customer service
-
Manage incidents
Supervision
-
1 to 2 people
Benefits
Health benefits
-
Dental plan
-
Disability benefits
-
Health care plan
-
Paramedical services coverage
-
Vision care benefits
Financial benefits
-
Bonus
-
Group insurance benefits
-
Life insurance
-
Registered Retirement Savings Plan (RRSP)
Long term benefits
-
Maternity and parental benefits
Other benefits
-
Deferred Profit Sharing Plan (DPSP)
-
Learning/training paid by employer
-
On-site amenities
-
Paid time off (volunteering or personal days)
-
Team building opportunities
-
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