Product Owner

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

- Work-life harmony with access to an award-winning holistic wellness program
- Continuous learning through our robust corporate curriculum and education reimbursement program
- Incredible rewards, travel incentives, and product and service discounts
- Pay-for-performance and best-in-class recognition programs
- Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Join our growing team where everyone belongs

We’re seeking a Guidewire System / Product Owner to help evolve our core business systems that support specialty insurance products and operations. This role focuses on delivering practical, well-sequenced enhancements that improve workflows, support product changes, and align with business priorities. You’ll work closely with business, technology, and operations teams to analyze business needs and assess system impact; contribute to solution design and estimation prioritize; and sequence the feature backlog for maximum value. We’re looking for someone with hands-on experience in Guidewire applications (PolicyCenter, BillingCenter, ClaimCenter), a solid understanding of personal and commercial lines insurance products and processes, and a collaborative mindset. You’ll play a key role in ensuring our platform is impactful, accurate, and flexible - ready to meet evolving business needs.

What You Will Do:

- Define and maintain the Guidewire Maintenance roadmap, aligning business goals with technology strategy.
- Prioritize and sequence enhancements, upgrades, and fixes based on business impact and technical feasibility.
- Partner with business stakeholders to understand and align on business problem, scope, and impact, and facilitate solution design that ties back to the overall system vision.
- Work with Business Solutions Consultants and business and IT stakeholders to facilitate the requirement gathering process and acceptance criteria for each feature, and continuously iterate to meet the definition of ready.
- Act as the voice of business in sprint planning, stand-ups and retrospectives, including inspecting and evaluating requirements gathering and the development process.
- Partner with IT to identify and track cross-system and other dependencies, identify key impediments and risks, and ensure effective coordination and solution delivery.
- Work closely with the UAT team to influence testing strategy and approach for all Guidewire changes.
- Maintain system documentation, workflows, and release notes.
- Own the change management strategy for Guidewire Maintenance features and releases, including supporting demos and training efforts for end-users and stakeholders, to ensure business readiness and user acceptance.

Who You Are:

- Post-secondary education in Business or Information Technology
- Minimum 5 years of proven experience as a Product Owner or Business System Owner within the Insurance Industry, with 2+ years in Guidewire platforms.
- Certified Product Owner (CPSO, PSPO I, PSPO II) will be considered an asset.
- CIP, CRM, CBAP, CAPM, PMP preferred but not required
- Bilingual in English and French is an asset
- Extensive knowledge of the Software Development Lifecycle and Agile development process and best practices
- Strong interpersonal skills and ability to work in a team environment
- Strong analytical and problem-solving skills
- Excellent written communication, verbal communication, and presentation skills
- Strong technical acumen and demonstrated experience in data gathering, data analysis, data backfilling, and the creation of conceptual and logical models
- Experience with Jira, Confluence, and Guidewire configuration tools preferred.
- Guidewire certifications and experience in commercial and/or specialty insurance would be considered an asset.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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