Information Technology Support Specialist

4 weeks ago

Montreal, Canada Infotree Global Solutions Full time

Job Title: IT Support Specialist

Duration: 3 Months

Location: Montreal, QC H3A1L2 (Onsite)

Notes: Candidates are required to speak French, Bilingual (French and English)

Responsibilities:

Troubleshoot hardware and software problems with Apple and Windows products, including desktop and laptop hardware

Image and deploy laptops and desktops using standard MDM deployment tools (JAMF, Ninja1, and AirWatch)

Support and assist employees using AV systems, both onsite and remote, including CFM Google Meet, projectors, audio and video conferencing

Assist with AV setup for internal meetings and events

Okta, Google, and software service administration

Deploy and support software to end-users

Respond to support requests in the IT Helpdesk both in person and via our ticketing system

Managing inventory for hardware and software

Know and work with your points of escalation to improve the End User experience

Improving and updating our internal and user facing Kbase

Requirements

A positive, service-oriented attitude with a customer obsession mindset 2-3+ years of experience in IT support roles

Basic to intermediate networking skills, including an understanding of servers, switches, WiFi, etc

Experience with administration of Apple computer products using enterprise management tools

Knowledge and hands-on experience managing Windows laptops and desktops

Experience using and managing ticket-based enterprise workflow management systems, particularly ITIL Service Desk software and Confluence

Strong macOS hardware and software troubleshooting experience

Solid critical thinking and problem-solving skills Ability to lift heavy equipment (50+ pounds) as needed

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