Field Service Technician 15h Left

EnerSys is an industrial technology leader serving the global community with mission-critical stored energy solutions that meet the growing demand for energy efficiency, reliability, and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight, and enthusiasm.

This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.

EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

What We're Offering

- Paid holidays per year, plus sick time and vacation time
- Full benefit plan including extended medical, vision, and dental
- Life Insurance, long-term disability, and a salary continuance plan
- 6% RRSP employer matching program

Compensation Range: $22.98 To $28.70

Compensation may vary based on the applicant's work experience, education level, skill set, and/or location.

Job Purpose

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.

Essential Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned by your Manager.

- Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OSHA, DOT Hazmat, and ISO9000.
- Travels to customer sites to evaluate, diagnose, and repair customer's equipment including install, repair, and perform preventative maintenance to customer's equipment to include flooded and sealed batteries, chargers, and DC power distribution equipment (cable trays, battery racks, and power cables)
- Interacts with all levels of people, both inside and outside the company
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers
- Performs Preventative Maintenance inspections of customers' batteries, chargers, battery handling equipment, and battery changing/charging area and records data
- Replaces defective parts, reassembles battery, and fuses lead parts with a gas torch
- Diagnoses and repairs battery charging equipment
- Building batteries when required in the shop
- Removes and disassembles cells and inspects parts to detect defects
- Fills cells with acid solution and determines specific gravity of solution when required in the shop.
- Waters, washes, cleans, and neutralizes customers' batteries at customers' location
- Installs new or modified equipment at customers' facility to ensure full functionality according to specifications
- Performs inspections and analyzes findings to determine the source of the problem, and recommends repair, replacement, or other corrective action
- Coordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairs
- Provides on-site technical assistance to help troubleshoot and repair equipment
- Maintains records of performance reports
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Occasionally downloads battery and charger data via a monitoring device and uses the information to repair or correct battery/charger problems in accordance with the customer's operation
- Maintains a safe, orderly, and clean working environment - Clean warehouse in service area at the end of the day - when required in shop

Qualifications

Education and/or Experience:
One to two years' industry-related experience; or equivalent combination of technical education and industry experience.

Language Skills
Ability to read and write, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability
Ability to define problems, collect data, establish facts and draw valid conclusions which lead to proper customer solutions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Certificates, Licenses, Registrations
Must complete EnerSys Canada Inc. Service Representative Training Course within 6 to 12 months. Must complete forklift training.

Other Skills and Abilities
Team player. Excellent organizational skills. Highly professional.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, extreme cold, and extreme heat. The noise level in the environment is usually moderate and occasionally may be loud.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; stand; walk; climb a ladder; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, or crouch; and talk or hear. The employee is frequently required to lift up to 50 pounds. The employee is occasionally required to lift up to 100 pounds. The vision requirements include: close vision, distance vision, color perception, and depth perception.

General Job Requirements

- This position requires you to drive a company vehicle. Therefore, you must be able to pass the company's driving requirements. Certain vehicles may also require a specific driver's license and have additional driving requirements.
- Must be able and willing to do overnight travel.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disabled

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