Scheduling Coordinator

A Better Life for Those at Home

The Care Company is a leading provider of in-home personal support and nursing services across all ages—from seniors who want to stay independent at home, to children and young adults living with health challenges, to clients needing post-operative nursing care on demand.

Our mission is simple: help people stay safe, supported, and connected at home. Through our Make Each Day Count philosophy, we help clients return to the hobbies, activities, and daily routines they love.

We are currently hiring a Remote Client Scheduling Coordinator for our evening shift team. If you’re looking for a work-from-home job in healthcare scheduling where you can make a real difference, this role is for you.

Position Details

· Job Title: Client Scheduling Coordinator

· Location: Remote – Must reside in the Greater Toronto Area (GTA) for occasional in-office collaboration when required.

· Schedule: Monday–Friday, 6:30 PM – 11:30 PM

· Status: Part-Time

· Pay: $25 per hour

Job Summary

As a Client Scheduling Coordinator, you will play a key role in ensuring clients receive timely and consistent home care services. You will support caregivers, coordinate schedules, manage urgent changes, and maintain accurate records using AlayaCare, our industry-leading home care software.

This is an excellent opportunity for candidates seeking remote healthcare jobs, evening scheduling roles, and customer service work in the home care industry.

Key Responsibilities

· Schedule Management: Handle schedule changes, fill open shifts, and ensure accurate caregiver bookings.

· Client & Caregiver Communication: Respond promptly to client needs, emergencies, and service updates.

· AlayaCare Support: Provide technical and mobile app support to caregivers.

· Documentation: Maintain up-to-date and accurate information within the EMR (AlayaCare).

· Coordination: Match caregivers with clients based on needs, skills, location, and availability.

· Quality Assurance: Assist with internal audits and ensure compliance with company standards.

· Collaboration: Work with the Office Team, Coordinators, and the Care Team to ensure seamless and consistent client care.

Requirements

Education

· Secondary School Diploma required

· Certificate or diploma in Office Administration, Medical Terminology, or a related field is an asset

Experience & Skills

· Minimum 2 years of customer service experience in healthcare, home care, or a fast-paced environment

· Strong verbal and written communication skills

· Ability to troubleshoot issues with professionalism, empathy, and tact

· Excellent computer skills (Microsoft Office, EMRs, scheduling platforms)

· Ability to manage multiple tasks in a high-volume environment

· Strong attention to detail and reliable attendance

· Experience with AlayaCare or similar healthcare scheduling software is an asset

Benefits

Why Work with the Care Company?

· Purpose-Driven: Help clients maintain independence and quality of life in their homes.

· Competitive Pay: Earn $25 per hour with consistent weekday evening hours.

· Career Growth: Opportunities to grow within a rapidly expanding home care organization.

· Supportive Culture: Join a caring, collaborative, mission-driven team.

About The Care Company

The Care Company provides compassionate, personalized home care services that help people live safely and comfortably in the place they love most—their home. Whether it's PSW support, nursing care, pediatric home care, or post-operative recovery, we’re committed to making each day count.

Website: https://www.carecompany.com/