Scheduling Coordinator

**Scheduling Coordinator - Remote**:
CBI Health is Canada’s leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients’ lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join the new CBI Health and find where your better begins.

**About this opportunity**:
The Scheduling Coordinator, reporting directly to the Administrative Team Lead or Manager of Operations, will work closely and collaboratively with referral sources, external assessors and other stakeholders as required to manage referrals through an effective and efficient process that results in appropriate access to care. The Scheduling Coordinator is accountable for ensuring a high quality of customer service that exceeds standards and expectations of CBI Health and stakeholders and ensure optimal, timely and accurate scheduling of all assessment services (and third party services as required) and communication of assessment details to referral sources.

**Take an inside look at what you’ll do each day**:

- Scheduling medical examinations for clients with appropriate medical assessors and clinics
- Distribution of appropriate correspondence to customers (insurance adjusters, clients, employers, etc.)
- Coordinating and confirming 3rd party services (ie. Transportation and Interpretation)
- Maintaining communication with parties as needed to inform and update
- Documenting all communication between parties and ensuring accuracy, consistency and comprehension
- Addressing queries from internal and external stakeholders regarding CanAssess services
- Responding to requests from lawyers, insurance adjusters and employers for medical legal reports and correspondences
- Providing a detailed account of workload on a monthly basis to CanAssess manager

**What you need to be successful**:

- Experience in a scheduling role, or another role, at an IME company
- Proficiency in Word and Excel and an ability to quickly adapt to new processes and data management systems
- A proactive, solutions-oriented approach and the ability to navigate multiple systems and complete multiple tasks simultaneously
- Effective communication skills, both verbally and in writing
- The ability to be a natural team player and contributor to team results and success
- Superior customer service skills that reflect sensitivity to the needs of all stakeholders (customers, assessors, claimants)
- All team members are required to be fully vaccinated against COVID-19 and provide proof of vaccination upon hire or provide a valid medical exemption

**What CBI Health offers you**:

- Training and mentoring from a national network of experts
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- Flexible hours, which allow work-life balance and focus on quality of life

**About Us**:
For millions of Canadians, CBI Health is where better begins. We are Canada’s leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals. With 250+ locations and supporting more than 800 communities, people are at the heart of what we do. Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients’ lives and help shape healthcare for the better. Learn more at cbihealth.ca.

**_ In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests._**: