E-Commerce Account Coordinator

3 weeks ago

montréal, Canada FoxMind Canada Full time

E-Commerce Account Coordinator & Retail Sales Support

Please read attentively before applying.

FoxMind is an exciting and fast-growing toy and game manufacturer and distributor, based just steps away from Marche Atwater in Montreal. We’re all about fun, and our products are making their way into homes and classrooms around the globe. From Montreal to the world, we’re spreading the joy of play

What We Are Looking For

We’re looking for a highly organized and proactive individual based in Montreal, who is fully bilingual in English and French. You have experience managing Amazon Vendor and Seller accounts and coordinating orders from key accounts. You’re also skilled at overseeing large account shipping guidelines and, ideally, have familiarity with EDI systems.

You’re meticulous, capable of juggling multiple tasks at once, and always keep a calm and positive attitude. As a reliable team player, you thrive in a collaborative, open-space work environment.

Important note: This position is based primarily in our Montreal office, and is not a remote role.

Key Responsibilities:

- Support sales by processing sales orders and providing product information.
- Respond to customer inquiries via phone and email in both English and French.
- Manage and maintain the company’s e-commerce - Amazon Vendor and Seller accounts.
- Enter orders into the company’s QuickBooks accounting system.
- Provide excellent customer service, including processing and collecting payments.
- Work directly with the sales team to coordinate key account projects, including setting up new product listings and ensuring timely deliveries.
- Update and maintain product information databases and price lists.
- Coordinate with the logistics / warehouse team to ensure orders are shipped on schedule.
- Provide support across various company functions—flexibility to take on multiple roles is essential.

Ideal Candidate Profile:

- Must be - Fully bilingual in English and French (many of our customers are international)
- Minimum of 3 years of experience in a similar role.
- Experience managing Amazon Vendor and/or Seller accounts.
- Highly organized with a strong attention to detail.
- Adaptable, able to handle evolving responsibilities and shifting priorities.
- Strong ability to track and meet deadlines.
- Comfortable using technology and team productivity apps such as Monday.com.
- Proficient in MS Excel, Word, Outlook, and PowerPoint.
- A proactive team player who takes initiative and is engaged in their role.
- Comfortable working in an open office environment.
- Enjoying playing board games is a plus

What we offer:

- Competitive salary and benefits.
- On site parking
- A supportive, collaborative, and inclusive team culture.
- Employee discounts on our products and services.

Note to applicants:

We appreciate your interest in joining FoxMind While we carefully review all applications, only selected candidates will be contacted for an interview. Thank you for considering this opportunity.

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