Program Manager, Learning and Organizational Development

Program Manager, Learning and Organizational Development (Hybrid)

About the Workplace Safety and Insurance Board (WSIB)

We're here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you'll have the opportunity to:

- explore many career paths and follow your passion
- continuously learn and grow professionally
- be recognized for the great work you do
- participate in programs that support your health and wellbeing

You'll also receive a competitive salary, along with a comprehensive benefit package and defined benefit pension plan.

Salary Grade: N08 From: $97,186.00 To: $121,483.00

Job Summary:

The Program Manager will be a proactive leader and instrumental in providing the VP Learning and Organizational Development support in making key decisions for the Division. Assist the VP through coordination and project management of Division responsibilities, including the gathering of research and analytical information necessary to facilitate executive decisions and action.

Provide technical advice and expertise to the VP, senior management and other internal/external stakeholders on business planning, risk identification, issues management and continuous improvement/best practices to support the division direction within the WSIB corporate plan.

Act as an entry-point for the Division and maintain effective communication channels to enhance performance, customer service and engagement.

Major Responsibilities:

- Provide support in the development of the division's business planning, business readiness and implementation processes including development and implementation of division-wide business solutions which align and support corporate plans and outcomes by:

- Liaising with senior management to facilitate and coordinate the development, implementation and monitoring of the division business plan
- Recommending modification to the strategic planning processes, as appropriate providing leadership and expertise in strategic, integrated and multi-year planning at the division level and setting the standards for the division
- Ensuring an internal and external environmental scan is completed and incorporated into the planning process considering performance measure, enterprise risk management, customer and employee feedback surveys, financials, etc.
- Responding to emerging issues/priorities and initiatives and developing strategies and recommendations to address, by providing thorough analysis on impact, including technical perspective, assessment and communication/change plans for the VP.
- Overseeing, obtaining, monitoring and analyzing information and issues to create business intelligence that supports the division in their ongoing planning and throughout implementation
- Problem-solving: issues management – able to intercept and bring the issues and possible solutions to the VP.
- Supporting the translation of the division multi-year and annual business plans into a portfolio of executable programs, projects and initiatives with charters, outcomes and specific timeliness
- Assisting in the identification and corporate alignment of/division measures and predictive indicators to support achievement of cluster/corporate targets
- Identifying issues impacting the performance of the division and its deliverables and ensuring they are being addressed
- Serving as entry point for cross-divisional cluster issues and providing innovative solutions/recommendations to address issues, gaps or opportunities to improve cluster/division effectiveness

- Lead the development and implementation of a continuous improvement program within the Division by:

- Board reporting obligations: capable of reviewing drafts submissions, evaluate them and collaborate with business areas to refine to the appropriate level- if applicable
- Leverage business knowledge at the enterprise level as a frame of reference for the program work within the larger organizational context. Connect program responsibilities to the broader organizational goals.
- Identifying and developing business improvement solutions to address gaps or deficiencies in order to maximize cluster/division effectiveness;
- Ensuring follow-up evaluations are completed on proposed issue resolutions and business improvement solutions developed
- Coordinating research to support business planning using various business analysis techniques taking into account factors, such as political, economic, socio-cultural and technology developments; reviewing and interpreting results of the research to support Division management's understanding of the factors, trends and influences impacting their outcomes

- Lead the development and distribution of consistent division-wide communications by:

- Developing and maintaining effective communication linkages and strategic alliances with other WSIB divisions to promote alignment of cluster objectives,
- Maintaining awareness of WSIB/cross-cluster/division initiatives and strategies,
- Identifying issues and trends that may impact the cluster/division to achieve business outcomes.
- Ensuring messages are appropriately aligned and support the corporate plan and direction;
- Developing a communication schedule to enhance cluster/division staff engagement and understanding of priorities;
- Exploring, developing and enhancing new processes to increase two-way communication with staff and management;
- Generating communications and other channels to engage staff in understanding and contributing to organizational goals;
- Evaluating success of communication efforts

- Lead and/or participate on intra-and inter-cluster/divisional project teams involving business planning and continuous improvement initiatives. Collaborate with other areas as applicable to ensure project work is aligned and integrated with other programs. Participate as a member of the division's management team in the development of division goals and objectives in support of the cluster/corporate goals and objectives

Job Requirements:

1) Education requirements:

- Undergraduate university degree.
- Working towards a Master's degree preferred

2) Experience:

- 5-7 years in business administration, project management, etc.
- Knowledge of applicable acts, legislation and policies; project management and change management methodologies; business readiness and risk management principles; etc.
- Experience with issues management, proactive problem solving and high level communication with multiple stakeholders
- Self-motivated, problem solver and analytical thinker
- Excellent verbal and written communication skills
- Innate curiosity and ability to self-start in an ambiguous and rapidly-changing environment

Preferred experience:

- 7-8 years in business administration, project management, etc.
- Knowledge of applicable acts, legislation and policies; project management and change management methodologies; business readiness and risk management principles; etc.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact talentacquisitioncentre@wsib.on.ca. If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential.

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at talentacquisitioncentre@wsib.on.ca.

Privacy information
We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will use this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB's Privacy Office at privacy_office@wsib.on.ca. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.

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