Service Operations Training Manager
4 weeks ago
Service Operations Training Manager
Postuler locations Allen - Light Manufacturing -TX Mississauga time type Temps plein posted on Offre publiée il y a 4 jours job requisition id R0644967
KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration, and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big
JOB OVERVIEW
The Service Operations Training Manager role is responsible for implementing the competence development strategy, training, and provides continuous improvement so that the skills and performance of employees meet current and future needs. A Training Manager leads the team of professionals who assist in creation and execution of training.
Please note: This position is 100% remote and open to considering candidates in US, Canada, and Mexico.
JOB DUTIES:
- Leads, directs, evaluates, and develops teams/team of training professionals to ensure that KONE's training and development strategy is implemented effectively and within established budgets.
- Manages the training activities to ensure that they meet the required objectives, and they are conducted efficiently, cost-effectively and in accordance with KONE's policies and standards.
- Maintains strong connections with other colleagues within KONE to share best practices and to understand current and future trends.
- Ensures the safety of all employees and trainees within the training environment.
- Analyzes and determines training needs, administers plans, procedures, and programs to meet training needs and objectives.
- Develops, delivers and evaluates training programs and curriculum so that the knowledge, skills, and performance of employees meet the organization's current and future requirements.
- Collaborates with functional and operational managers to develop and implement training plans that are appropriate for their business needs, but consistent with KONE's overall training strategy.
- Manages the production of training materials and tools.
- May supervise or conduct special training courses designed for selected key groups.
- Maintains and analyzes organization and individual training records to monitor the effectiveness of internal and external training programs.
- Stays current on developments and innovations in training and education in industry and government education sectors so that the organization's training activities develop accordingly.
- Ensures the training facilities and events meet KONE expectations.
ADDITIONAL RESPONSIBILITIES
- One week per month in the field with Technicians.
- Understanding of how each technician process works down to the 'key stroke required' to do each task.
- Prioritize all training, set the business direction for anything that P&C delivers.
- All training requests are 'scrubbed' for clarity and 'time effectiveness.'
- Rotating user groups (techs) for ideas to lean out.
- Regular surveys to rate our effectiveness - is it easy to be a technician.
- Deep engagement in the Field Technician Landing – content, tips and tricks.
HIRING REQUIREMENTS:
- Bachelors or Master's degree in Education/Engineering or equivalent experience.
- Minimum 5 years of professional experience in managing training or equivalent experience.
- Excellent English and local language skills.
- Excellent communication and interpersonal skills.
- Project Management skills and Change Management skills.
- Ability to travel with overnight stays up to 25%.
- General knowledge in Adult Education in similar environments.
- Knowledge and understanding of mentoring and coaching.
- Learning Management System experience and eLearning/virtual training knowledge and development experience preferred.
- General knowledge and prior experience in the area in question.
Please note: This role has been categorized as a remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. Employees may live in any location within the area of the role's scope of responsibility.
The compensation package offered will depend on the candidate's ability to meet the requirements of the role and a range of factors unique to each candidate, including but not limited to their skill set, years and depth of experience, certifications, and location.
About KONE
We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:
- We value your authentic self.
- Diversity, equity and inclusion is embedded in our strategy and values.
- Collaborative, creative, and supportive work environment.
- Passionate about safety, quality, and innovation.
- We care about the communities where we live and work.
Some of our many benefits include:
- Competitive salary.
- Flexible work schedule.
- Opportunities to learn and grow.
- Matching 401K.
- Pension plan.
- Comprehensive health and wellness plans for the entire family.
- Paid holidays and paid time off.
Come share your passion and energy to make a positive impact at KONE for our customers and your career
*Beware of Recruitment Scams*
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
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