Operations Manager

4 weeks ago

Mississauga, Ontario, Canada Course Full time

OPERATIONS MANAGER

Operations Manager is responsible for working with the day-to-day activities of the Operations Team (Dispatch & Drivers) to effectively implement transportation services to specialized flatbed and tanker customers and to ensure that all activities are accurately recorded in the company's transportation management system.

Located in Mississauga

Dayshift Monday to Friday

Key Responsibilities

  • Assisting in interviewing, training, developing staff skill sets and coaching for all Support Staff and Drivers within their area of responsibility.
  • Scheduling and communicating with staff, including Drivers and equipment resources.
  • Ensuring 24-hour shift coverage.
  • Assisting Dispatchers or front line supervisors in troubleshooting and resolving day-to-day issues and activities.
  • Monitoring service levels to ensure customer expectations are met or exceeded.
  • Ensuring Dispatchers and Drivers have the necessary tools to perform their job functions.
  • Ensure all required skills training is in place based on the requirements of each customer
  • Acting as primary operations point person for any billing/payroll issues for accounts within their area of responsibility.

Qualifications

  • 5-7 years operations management experience
  • 5 years of Transportation industry experience
  • College diploma; or trade apprenticeship certification
  • Previous flatbed or tanker AZ driving experience would be an asset
  • Knowledge and/or experience with truck mounted cranes would be an asset
  • Excellent leadership and analytical skills
  • Excellent verbal and written communication skills
  • Ability to handle multiple projects and tasks
  • Direct experience with staff scheduling in a variable work volume environment
  • MS Office proficiency necessary

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