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Service Operations Manager
7 days ago
The Service Operations Manager plays a crucial role in ensuring the successful delivery of high-quality service and support to customers. This position is responsible for overseeing the day-to-day operations of the Service & Sales team, executing initiatives that drive long-term operational excellence, and maximizing efficiencies across various departments.
About the Role
This senior leadership position requires strong technical expertise in rotating equipment and experience managing teams. The ideal candidate will have a proven track record of delivering results-driven solutions, leveraging industry knowledge to inform business decisions, and fostering a culture of innovation and collaboration.
Responsibilities
- Lead the Service & Sales team to achieve exceptional customer satisfaction and quality standards.
- Develop and implement strategic plans to improve operational efficiency, reduce costs, and enhance service offerings.
- Maintain a deep understanding of market trends, competitor activity, and customer needs to inform business strategies.
- Cultivate strong relationships with internal stakeholders, customers, and suppliers to ensure seamless communication and collaboration.
Requirements
To be successful in this role, you will require:
- A degree in a related field (e.g., engineering, business) or equivalent experience.
- At least 5 years of experience in a senior management position within the service industry.
- Excellent leadership and technical skills, with a focus on driving results and improving processes.
- Strong analytical and problem-solving abilities, with a knack for identifying opportunities for growth and improvement.
Benefits
As a valued member of the Wajax team, you can expect a comprehensive compensation package, including competitive salary, benefits, and opportunities for professional growth and development.
