Manager, Business Continuity Planning

As Canada's largest automobile association, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our 2.5M+ Members requires high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

- Work-life harmony with access to an award-winning holistic wellness program

- Continuous learning through our robust corporate curriculum and education reimbursement program

- Incredible rewards, travel incentives, and product and service discounts

- Pay-for-performance and best-in-class recognition programs

- Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Join our growing team where everyone belongs

What You Will Do

- Facilitates and coordinates the development and maintenance of operational business continuity plans for all business units and corporate functions

- Recommend recovery strategies and options, and assist with the implementation of recovery solutions

- Design, develop and document work area (business function) business continuity plans

- Create scenarios to re-establish operations from various types of business disruptions

- Conduct and/or oversee contingency plan integration and operation

- Develop schedules for training/awareness for business partner associates

- Coordinate and conduct annual testing exercises of business unit continuity plans

- Understand the requirements for OFSI E-21 Guidelines on Operational Resiliency

- Working with Compliance and Enterprise Risk Teams to help business leaders identify and address gaps in operational risk and resilience

- Provide subject matter expertise to assist business leaders in managing their operational risks and resilience

- Assist business partners in resolving business issues related to work area recovery planning and recovery plan development / enhancements

- Consult on business process improvement opportunities to refine processes to mitigate exposure during disruptions of service, and, possibly, improve day-to-day operations

Who You Are

- Bachelor’s degree in a related field

- 3 – 5 years of experience in business continuity, audit, insurance or related fields

- Certified Business Continuity Planner (CBCP / ABCP / MBCP) is required

- Disaster Recovery Planner and/or BCMS Auditor experience is preferred

- Self‑motivated and proactive individual with strong analytical skills, oral and written communication skills with a willingness to express ideas and concepts

- Ability to persuade and support business cases with data and arguments

- Excellent interpersonal skills, including a proven ability to be collaborative team player

- Ability to work under pressure and to complete deliverables within deadlines

- Strong administrative skills, with effectiveness in developing tasks and managing resources to achieve target dates

- Off‑hour on‑call support may be required

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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