Inside Account Manager

Work Location Type: Hybrid

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working® by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. We're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a Great Place to Work-Certified™ company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Primary Function

Be part of our world class Inside Sales team covering customers coast to coast through our massive inventory, Keepstock Inventory Management, Effortless e-Commerce experience & our local branches across Canada.

Main focus on small-medium businesses, selling value to key existing accounts and strategically growing share of wallet. We offer a robust training when joining and ongoing support to make you successful.

Ability to partner/work cross-functionally with our Commercial Sales & National Accounts teams.

Principal Duties & Responsibilities

- Manage an account portfolio of 200-300 small-medium size customers including National Accounts and contract customers

- Develop sales plans/expand customer contacts that effectively market Grainger's value proposition to drive profitable sales growth and maximize portfolio value

- Develop and implement account penetration strategies to include regular business reviews for key customers to maximize sales

- Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business

- Establish customer and market priorities to execute a strategic course of action to accomplish sales goals

- Call planning, executing a sales process and strategically using a CRM

- Utilize Sales Management System to understand customer needs and present cost-effective solution to increase customer spend and loyalty

- Document, analyze, and understand impact of customer focused activities to increase productivity and sales within assigned market

- Adherence to company sales and pricing guidelines

Preferred Education & Experience

- 1-3 years customer service experience required, sales experience an asset

- A post-secondary education is preferred

- Ability to listen, gain trust and bring to closure an action, project, resolution or sales with customers

- Clearly articulate business drivers, understand key financial and total cost of ownership concepts with all levels of the organization

- Business acumen around sales forecasting, opportunity management and customer planning

- Technological capabilities and understanding to communicate in today's business environment, Salesforce experience

- Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions

- Ability to maintain a plan of action until desired results is achieved

- Strong process discipline, ability to align planning objectives with a pipeline development process to grow and develop market revenue

- Knowledge of Maintenance Repair & Operations (MRO) products and their applications an asset

This role may require you to attend customers' sites and adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include: a hard hat; steel-toed safety boots, clean shaven or trimmed moustache/beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

Rewards and Benefits

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked):

- Medical, dental, vision and prescription drug coverage

- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)

- Life insurance coverage, including spousal and dependent life insurance

- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns

- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future

- Educational & Professional Membership Fee Assistance program

- Employee discounts, team member perks and more

DEI Statement

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

We are proud to be an equal opportunity workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Should you need a reasonable accommodation during the application and selection process, please advise us so we can provide appropriate assistance.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role.

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