Facilitator

4 weeks ago

Ottawa, Ontario, Canada ExperiencePoint Inc. Full time
FACILITATOR

ExperiencePoint (EP) is a world-leading innovation capability-building company. We help organizations build the skills and conditions for innovation to thrive and become self-sustained. Our proven system is outcome-focused and delivers lasting business results. We immerse companies in an approach that puts customers, and their needs, at the heart of everything they do, empowering their people to be confident and creative problem solvers. Our method is simple, swift, and scalable, which is why we've been trusted by over half of the Fortune 100 for more than 25 years.

The Opportunity

We're looking for a seasoned Facilitator to join our Delivery team. This multi-faceted role is responsible for delivering EP's proprietary product experiences to our highest profile clients in addition to supporting our Sales, Marketing, and Product teams as a subject matter expert in the domains of Human-Centered Design (HCD) through the lens of Design Thinking and Change Management.

Delivery Execution

1. Deliver "best ever workshop" experiences in person, and virtual, Train-the-Trainer programs, and speaking presentations that help companies around the world transform their workplaces, drive financial growth, and blaze paths to success.
2. In delivering EP's suite of product offerings, bring a thorough understanding and real-world examples of the application of HCD and Change Management to help build successful relationships with potential and existing accounts.
3. Through stories of application and outcomes, help clients understand the potential impact of HCD and Change Management in the context of their business.
4. Adapt workshop delivery to align with clients' needs and stated outcomes.
5. Champion the design, development, delivery, and maintenance of our facilitator Train-the-Trainer programs to build capability and confidence amongst our international network of certified facilitators.
6. Support the international facilitator network so they optimally deliver EP's workshops while creating impact on the businesses and institutions they serve.
7. Support Sales and Delivery to help grow the number of active facilitators we work with.

Sales and Business Support

1. Act as an extension of our Sales team by meeting with key stakeholders before, during, and after sessions to identify new opportunities, grow client relationships, and drive revenue.
2. Serve as a subject matter expert in sales discussions to help clients understand their innovation and change needs, and to support program selection and design.
3. Assist in program design, agenda customization, and proposal writing.
4. Support the development of the Sales team to build product knowledge and application.
5. Capture intelligence and client feedback on our products to share back with Product Owners in order to continually evolve our product offerings.
6. Partner with Marketing on thought leadership initiatives, e.g., keynote speaker, at conferences, webinars, C-level meetings, speaker series, panel discussions, etc.

Who You Are and What You've Accomplished:

1. Experience in using both HCD and Change Management preferably on medium to large scale and complex projects/initiatives.
2. Extensive facilitation experience, preferably in a corporate environment.
3. The ability to capture the imagination of a room of 10-500 people and keep them engaged for hours, whether in-person or in a virtual setting.
4. Experience working with varying audiences from front-line workers to CEOs.
5. Experience in business development, account management, or consulting.
6. The ability to deal with complexity and ambiguity in a dynamic and fast-paced environment.
7. Strong technical background with the ability to troubleshoot technical problems with experience using Zoom, MS Teams for virtual deliveries.
8. Availability outside of the typical 9 - 5 PM EST work schedule to virtually deliver to global clients in Europe and the Asia Pacific timezones.
9. The aspiration - and freedom - to travel globally, a minimum of three client-facing days per week, and don't mind your schedule being "up in the air". Travel will primarily be in North America.
10. Bonus: You are familiar with EP, our suite of products and come with one (or many) of our product certifications.

What it's Like to Work at ExperiencePoint:

1. You'll work with an inspiring and diverse team who are excited to come to work every day and passionate about what we do and the clients we serve.
2. You'll enjoy our flexible Hybrid Work Model.
3. You'll find a competitive salary, uncapped variable incentive plan, a home workspace set-up perk, a build-your-own wellness plan, an employee assistance program, flexible working hours, and company events.
4. You'll play a key role in the organization with frequent opportunities for personal and professional growth.
5. You will be provided with a Macbook Air and other technology to support the delivery of world-class facilitation whether it be in-person, remote, or in a hybrid setting.

The Interview Process

Deadline to apply:

1. Round 1: Phone screen with People Operations
2. Round 2: Skills Interview with department VP
3. Round 3: Presentation Interview with leadership panel from ExperiencePoint.
4. Conduct References and Offer

Location

The successful candidate can be based anywhere in Canada or the United States, however, we do ask that you have easy access to an international airport.

Think You're a Good Fit? We'd love to hear from you

At ExperiencePoint, we recognize that people bring a wealth of experience and talent beyond merely the technical requirements of a job. If you meet the minimum requirements and your experience is close to what you have read in the above description, please consider applying.

Diversity of experience and skills combined with passion is key to innovation and change excellence; therefore, we encourage people from all backgrounds to apply to our positions. If you require accessibility or other accommodations during the interview process, please let our Human Resources team know.

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