Operations Manager

Operations Manager

Location: Grand Rapids, MI

Position Classification: Full-time Regular

We are looking for an Operations Manager who will work alongside our Property Management team. Someone who will play a vital leadership role in the overall effectiveness and efficiency of the property management department. This role is responsible for operational oversight across key functional areas including systems, process development, audits, acquisitions and dispositions, onboarding, training, and project execution.

If you have experience and a passion for the property management industry, apply today and become a part of our dynamic team

Key Responsibilities

- Develop and maintain a regular audit schedule to ensure alignment with company policies, regulatory compliance, and operational standards.

- Conduct regular onsite property visits weekly to support teams and observe operations.

- Analyze audit findings, recommend corrective actions, and implement improvements in collaboration with internal stakeholders.

- Maintain documentation and internal controls related to departmental performance, property data, and compliance.

- Oversee the functionality and optimization of all departmental platforms, including Yardi and other property management tools.

- Collaborate with IT and system vendors to troubleshoot issues, manage upgrades, and implement new technologies that enhance team productivity.

- Identify opportunities for digital transformation and integration to improve operational workflows.

- Design, document, and continuously improve standard operating procedures (SOPs) across the department.

- Lead process improvement initiatives to increase consistency, efficiency, and effectiveness across property management, accounting, and maintenance teams.

- Ensure policies are kept up-to-date and aligned with industry best practices.

- Lead and manage departmental initiatives and special projects from planning through execution.

- Monitor progress, resources, and risks to ensure goals are met on time and within scope.

- Provide regular reporting and updates to the Director of Property Management and senior leadership.

- Manage all operational elements of property transitions, ensuring smooth onboarding and offboarding of assets in collaboration with internal teams.

- Oversee system and process setup during acquisitions and ensure data archiving and compliance during dispositions.

- Serve as the central point of coordination across departments for all transition-related activities.

- Coordinate onboarding and training plans for new team members within the property management department.

- Coordinate offboarding processes, ensuring proper documentation, data management, and knowledge transfer.

- Partner with HR and department leads to ensure compliance with internal processes and seamless transitions.

- Develop and facilitate training programs and workshops for team members across accounting, property management, and maintenance functions.

- Attend industry events, association meetings, and continuing education relevant to property management operations.

- Stay informed on market trends and best practices and translate that knowledge to the team.

- Act as a key connector between property management, facilities, accounting, and leadership teams.

- Ensure teams are equipped with the tools, resources, and documentation necessary to succeed in their roles.

- Support department-wide initiatives to improve communication, reporting, and service delivery.

- Other duties as assigned.

Qualifications

- Bachelor’s degree in Business Administration, Property Management, or a related field (or equivalent experience).

- 5+ years of property or facilities management experience required.

- Strong project management skills and experience overseeing cross-functional initiatives.

- Proficiency in property management systems (Yardi preferred), process development, and software implementation.

- Excellent communication, organizational, and analytical skills.

- Demonstrated ability to coach, lead, and support diverse teams.

- Detail-oriented and highly adaptable, with the ability to manage both hands‑on coordination tasks and strategic planning.

- Proficiency in Microsoft Office Suite (Excel, Word, Outlook), SQL reporting, and data visualization tools is a plus.

Benefits

At Rockford, we believe that investing in our people is essential to our success. We offer a competitive compensation package along with a 401(k) plan featuring a company match to help you plan for the future. Our team members have access to comprehensive healthcare coverage, generous paid time off, and flexible work schedules that support work‑life balance. We encourage continued growth through tuition reimbursement and professional development opportunities, and we promote well‑being through on‑site health and wellness programs. Rockford also provides industry‑leading technology to empower our teams and offers meaningful ways to give back through volunteer time off and partnerships with local organizations. Joining Rockford means more than just a job. It’s an opportunity to shape your career while helping to build stronger communities.

Who We Are

For nearly 40 years, Rockford has been a trusted partner to thousands of clients across the U.S. With construction management, real estate development and property management services all under one roof, we view space from every angle. We think like owners, build with precision and operate to achieve long‑term value—always committed to craftsmanship, quality and service.

Our talented team brings expertise and innovation to commercial, educational, industrial, health + well‑being, hospitality, multi‑unit and retail markets. From complex, large‑scale construction, to smaller renovations, we tailor our services and approach to meet the unique needs of our clients and the communities they serve.

Recognized by Engineering News-Record as one of the Top 200 Contractors in the nation and consistently honored as one of the 101 Best and Brightest Companies to Work For, Rockford delivers more than buildings. We deliver results that last. We’re deeply invested in our people, our communities and the continued success of every project we touch—driven by a clear purpose: to Build a Better World.

Environmental Factors and Working Conditions

The work environment for this position is a typical office environment with occasional construction site visits. When in the office, the physical demands require the ability to sit for long periods of time. Intermittent movement, such as accessing centrally located office equipment, lifting of 35 lbs, bending, stooping, kneeling, and climbing, may be necessary to perform the requirements of this position. Site visits may subject the individual to hazards commonly associated with construction. Personal Protective Equipment (PPE) to be worn as required on project sites and in the warehouse.

Equal Opportunity Employment

Rockford is an equal opportunity employer that supports and subscribes to a policy of nondiscrimination in all aspects of employment. Rockford will not discriminate based on religion, race, color, national origin, age, sex (including pregnancy and related conditions, gender identity, and sexual orientation), height, weight, marital status, military service, partisan consideration, disability, genetic information, or any other reason prohibited by applicable federal and state laws.

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