Learning & Development (Training) Specialist

Learning & Development Specialist

The Learning & Development Specialist helps drive company values and philosophy and ensures all learning, training and development activities are linked to the organization’s mission and vision. This role specializes in performance development and delivery of brand and service-related training programs. Plans and executes key learning delivery and leadership development activities. Facilitates and/or delivers specified on-property training, including core required training and brand training for hourly associates, supervisors, and leaders. Acts as subject matter expert on brand and leadership development tools and resources, educating all leaders on their resources and assisting in their development as requested/appropriate.

Responsibilities

Promotes and informs associates about all training programs.

Acts as the property Learning Co-ordinator for Marriott International programs and systems including Digital Learning Zone (DLZ), Brand and Service Excellence (BASE), MI Health Check and LAQ audit compliance.

Coordinates and delivers required training programs, including identification of participants and periodic follow-up for completing, when appropriate.

Develops training aids and multi-media tools to present training material.

Thoroughly prepares for each learning event (in-person or virtual) and demonstrates a mastery of content knowledge.

Prepares for training classes (e.g., materials, setup classes, breakdown classes).

Monitors compliance of all required training, including training programs for new hires, brand training initiatives, and works directly with HR and Operations Leaders to drive compliance for all required training.

Understands and utilizes learning technology platforms and ensures the Learning Coordinator responsibilities are executed to support the hotel’s training needs.

Understands role and functionality of the digital learning platform, training assignments and reporting capabilities.

Stays current on learning technology enhancements and new learning program launches.

Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Observes service behaviours of associates and provides feedback to individuals and/or managers.

Creates an environment that enables maximum learning by employing adult leaning principles.

Demonstrates knowledge of the uniqueness of each audience, including delivery adjustment to the various learning styles represented, as well as for any special needs that could affect the learning.

Verifies participants understand program materials.

Monitors enrollment and attendance at training classes. Logs attendance within associate record.

Meets regularly with participants to assess progress and address concerns.

Partners with operational leaders to assess if associates demonstrate effective technical and leadership skills.

Verifies that management and non-management training programs are conducted in accordance with standard operating procedures.

Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.

Makes any necessary adjustments to training methodology and/or re-trains as appropriate.

Other tasks, duties as assigned.

Education and Experience

2-year post secondary education in Training, Learning & Development, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 year's experience in the training, learning & development or related professional area; certified trainer

OR

4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Previous resort experience is an asset

Working Conditions

This is an on-site position, the successful candidate will be required to work in Muskoka Lakes area

Stand, sit or walk for an extended period of time or for an entire shift

Must be able to work flexible hours including occasional evenings and weekends.

Minimal travel required

JW Marriott The Rosseau Muskoka is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources department will work with applicants requesting accommodations at any stage of the hiring process.

JW Marriott The Rosseau Muskoka is committed to building a more diverse workplace and encourages all qualified applicants to apply.