technical support agent

2 weeks ago


Guelph, Canada North Plus Nexus Inc. Full time

Overview

Languages

English

Education

-
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

-
Give access to computer networks

-
Report on the performance of computer systems and networks

-
Respond to users experiencing difficulties with computer

-
Consult user guides, technical manuals and other documents to research and implement solutions

-
Provide advice and training to users in response to identified difficulties

-
Collect, organize and maintain a problems and solutions log for use by other technical support analysts

-
Participate in the redesign of applications and other software

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Supervise other technical support workers in this group

-
Provide business systems, network and Internet support to users in response to identified difficulties

-
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

-
Provide customer service

Supervision

-
3-4 people

Additional information

Personal suitability

-
Accurate

-
Client focus

-
Efficient interpersonal skills

-
Excellent oral communication

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Excellent written communication

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Initiative

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Judgement

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Organized

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Team player

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Time management

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Honesty



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