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Call Center Agent

3 weeks ago

Guelph, Ontario, Canada Albitron Systems Inc Full time

Job Summary

We are looking for a dedicated and customer-oriented Call Center Agent to join our team in Guelph, ON. As a Call Center Agent, you will be responsible for handling customer inquiries, providing support, and resolving issues in a timely and efficient manner. This is an exciting opportunity for someone with strong communication skills and a passion for delivering excellent customer service.

Responsibilities

  • Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and friendly manner.
  • Provide accurate product and service information, ensuring customers understand all relevant details.
  • Assist customers with troubleshooting issues and provide effective solutions.
  • Process customer orders, returns, and exchanges, ensuring accuracy and efficiency.
  • Maintain customer records and update account information as necessary.
  • Collaborate with team members and supervisors to ensure service quality and resolve complex customer issues.
  • Meet performance targets for call resolution, customer satisfaction, and other key metrics.
  • Escalate unresolved issues to the appropriate department or manager.
  • Stay updated on company products, services, and promotions to provide informed support.
  • Provide feedback to management on common customer issues or product concerns.

Requirements

  • Previous experience in a customer service or call center role is preferred.
  • Excellent verbal and written communication skills.
  • Ability to handle difficult customers and resolve conflicts effectively.
  • Strong problem-solving skills and attention to detail.
  • Comfortable working with call center software and technology.
  • Ability to work well independently and as part of a team.
  • Bilingual candidates (English/French) are highly desirable.
  • Flexible availability, including evenings and weekends, may be required.

Please submit your resume and a brief cover letter outlining your experience and qualifications for the role. We look forward to hearing from you

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

  • Employee assistance program
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person